About the job
North Lawndale Employment Network is a comprehensive workforce development agency on Chicago’s West Side dedicated to advancing the economic outcomes of the community’s residents through innovative employment initiatives, including our social enterprises. In August 2021, North Lawndale Employment Network transitioned to a new campus which features a premier community café for residents and stakeholders.
North Lawndale Employment Network seeks a Manager of Client Advancement to lead and coordinate our client support services team to ensure the successful advancement of program participants towards sustainable employment and career growth. Reporting to the Director of Workforce Innovation and Solutions, the Manager of Client Advancement oversees a team of case managers, referred to as coaches, and collaborates closely with other departments to deliver high-quality services and achieve organizational goals.
Responsibilities include:
- Provide effective leadership, supervision, and mentorship to a team of case managers (coaches), guiding their professional development and performance.
- Conduct regular performance evaluations, set clear expectations, and support coaches in achieving program objectives and outcomes.
- Foster a collaborative and supportive team culture that prioritizes client success and organizational excellence.
- Oversee the delivery of client support services, including intake assessments, individualized goal setting, action planning, and progress monitoring.
- Ensure that coaches provide comprehensive case management to program participants, addressing barriers to employment and facilitating access to resources and supportive services.
- Implement best practices in client engagement, motivational interviewing, and trauma-informed care to effectively support individuals facing diverse challenges.
- Collaborate with the Director of Workforce Innovation & Solutions and other stakeholders to develop, refine, and implement client advancement strategies and initiatives that align with organizational objectives.
- Continuously evaluate program effectiveness and make data-driven recommendations for program improvement and expansion.
- Stay informed about emerging trends, best practices, and policies related to workforce development and client support services.
- Build and maintain effective partnerships with community organizations, employers, government agencies, and other stakeholders to enhance service delivery and expand opportunities for program participants.
- Represent NLEN in external meetings, events, and collaborations to promote our mission and objectives.
- Ensure accurate and timely documentation of client interactions, progress reports, and program outcomes in compliance with organizational and funder requirements.
- Prepare regular reports, presentations, and updates for internal stakeholders and funders to track program performance and impact.
Qualifications:
- Bachelor’s degree in social work, human services, public administration, or a related field; master’s degree preferred.
- Minimum of 5 years of progressive experience in case management, social services, or workforce development, with demonstrated leadership and supervisory experience.
- Strong understanding of wraparound support services, social determinants of health
Benefits:
Comprehensive benefits package includes:
- Medical, vision, and dental plans
- Paid Time Off (PTO)
- Paid Holidays (many Federal Holidays)
- Hybrid work schedule
- 401K participation, day one of employment
- Life Insurance
North Lawndale Employment Network is an Equal Opportunity Employer.
The salary for this position is $63,000
