Laptops/Desktops/Workstations/Mobiles
• Validate Device to Incident failure rate per year
• User Login Speed (Startup, Shutdown and Reboot times) and Device responsiveness
• Battery health and run time for the existing devices
• Application deployment Request process & Deployment methods & tools
• Device Performance
• Device downtimes/reboots for app installations/upgrades & Patching
• Storage Performance: Hard Disk & RAM capacity, Hard Disk Space Issues
• Operating System version checks
• Hardware Models validation to accommodate modern OS upgrades
• Age of existing devices
• Peripherals like printers and scanners, other device equipment are compatible and functional
• Quality of webcams, microphones, speakers & headsets
• Ease of access to respective peripherals
• Ways of fixing device/application issues and time to fix the issues
• Application Efficiency: Device performance issues due to any software’s running on the devices
• Key business critical applications support methods, Validate version compliance for key critical business applications
Network
• Efficiency of routers, switches, and wireless access points
• Wi-Fi Access, connectivity and Speed checks
• Network Bandwidth Tests
• Ports, Cables health
• VPN connectivity & usage validations
• Meeting Rooms availability, ease of booking & meetings connectivity
• Meeting rooms devices health
Tools
• Remote Access Tools
• Users Incidents and Service Request Tools & process, ease of access & request submissions
• Validation of self-help articles/tools availability for end users
• Messaging & Collaboration tools validation - O365, SharePoint Online, ODFB, Teams or any other tools at sites
• Application & Patching deployment Tools
• Device health monitoring tools
• Asset Management Tools and process of ensuring the data accuracy
Security
• Admin access, USB Access validations
• Data upload checks to external areas, websites
• Antivirus compliance and patching frequencies
• BitLocker encryption validations
