Job Description
Naples Oral and Facial Surgery is searching for an outgoing individual who has a thirst for knowledge, thrives when interacting with people, and understands the details are important to get the job done.
This role is perfect for someone who thrives in a dynamic environment, values continuous learning, and is committed to providing top-notch service in a private practice setting.
This position is essential in ensuring patients receive the highest level of care by accurately verifying and coordinating insurance benefits. This role is ideal for someone who values accuracy, thrives on organization, and is committed to supporting a high-quality patient experience.
Required Skills and Traits:
- Detail-oriented, outgoing, self-motivated and team-focused
- Ability to provide exceptional and personalized care; Solid communication and follow-through skills; Critical thinker and problem solver
- Professional appearance
- Comfortable using Microsoft Office365: Teams, Word, Excel and PowerPoint; willing to learn other applications
- Experience with Telehealth
- Reliable transportation
- Warm and friendly smile
Education:
- Minimum two years of experience working in an administrative and/or clinical role in a dental practice or medical specialty practice – preferred
- Bachelor’s Degree – preferred
Job Responsibilities
· Verify patient insurance benefits before appointments, ensuring eligibility and coverage details for oral surgery procedures, including extractions, implants, and other complex treatments
· Prepare insurance claims for submission, ensuring accuracy in coding, billing information, and required documentation
· Assist patients in understanding their insurance benefits and financial responsibilities for upcoming procedures
· Track and follow up on outstanding claims and denials, collaborating with billing to ensure timely resolution
· Generate reports on insurance verification and claim status, providing updates to management as needed
- Patient financial and clinical presentations
- Answer incoming patient inquiries, schedule appointments
- Maintain current and expanding knowledge of restorative, implant dentistry
- Detailed tracking and communications with doctors and patients, including monthly reports and letters
Details
- Monday – Friday, Full time position
- Benefits and compensation to be discussed during interview process'
