Company Description
Luxury Hotel experiences, LLC is a spa management and consulting company that owns and or manages fifteen spas between Chicago and Miami. Our spas embrace the philosophy that kindness, compassion and actionable intention can potentially change people lives. We never know what someone is going through in life and that philosophy holds true in all do with our co-workers, clients and guests.
Role Description
This is a full-time on-site role for a Spa Coordinator located in Chicago, IL at The Ritz-Carlton Spa Chicago. The Spa coordinator will be responsible for managing the front desk operations of the spa, including overseeing guest check-in and check-out, handling reservations, providing exceptional customer service, and coordinating with other spa staff to ensure a seamless and relaxing experience for guests and an abundant and joyful community for out team.
Qualifications
- Previous experience in a front desk or customer service role, preferably in a spa or hospitality setting
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Proficiency in computer systems and software, such as booking and scheduling platforms
- Ability to handle difficult situations with composure and professionalism
- Knowledge of spa treatments, products, and services is a plus
- Must be flexible to work evenings, weekends, and holidays
- Must be flexible working 8-10 hour shifts
- High school diploma or equivalent
