The Chief Operating Officer (COO) of Amenity Pool Services will report directly to the Chief Executive Officer and serve as a key member of the senior leadership team. The COO will be responsible for overseeing regional operations, ensuring the execution of strategic initiatives, and driving operational efficiency across all locations. The role demands a combination of strategic thinking, operational oversight, and people leadership to ensure that Amenity Pool Services continues to deliver exceptional service, meet financial objectives, and expand its market presence. This role will be instrumental in fostering growth and operational excellence, providing the day-to-day leadership needed to maintain high standards across all branches.
The ideal candidate will have significant experience in multi-location management, operational improvement, and financial management, as well as a passion for leading teams and building strong client relationships. We are looking for candidates with a primary residence in the state of Florida.
ESSENTIAL RESPONSIBILITIES
Cultural Leadership
- Promote a customer service culture across operations in line with company’s core values and purpose
Personnel Development
- Oversee development and execution of multi level management training programs focused on hard and soft skills, aligning with company goals.
Field Service Excellence
- Streamline customer communication
- Seek continuous improvement in service quality
Account Growth & Workflow Optimization
- Ensure process standardization across platforms to drive efficiency and growth
- Align workflows with operational processes for maximum effectiveness.
Ancillary Sales Strategy
- Optimize product/repair sales processes for revenue and margin growth.
- Support strategic partnerships to enhance renovation sales and services.
Route Management
- Oversee efficient route systems, ensuring compliance with schedules and tools.
Recruitment
- Guide recruitment efforts to attract and retain leaders aligned with the company's vision.
SKILLS & QUALIFICATIONS
- Residential Growth & Route Optimization Expertise: Proven track record in expanding recurring residential service contracts, driving growth in service routes, and consistently increasing revenue. Skilled in developing strategies to grow residential customer bases, enhance route efficiency, and optimize service delivery, resulting in sustainable revenue growth and customer satisfaction.
- Experience: Minimum of 7-10 years of experience in multi-location management within service-oriented industries such as pool services, landscaping services, pest control, etc.
- Financial Acumen: Demonstrated ability to manage budgets, analyze financial data, and optimize operational costs to meet profitability targets.
- Leadership Skills: Proven experience leading and developing regional teams in a fast-paced, service-oriented environment. Ability to inspire and motivate teams to achieve high performance.
- Client Focus: Strong track record of maintaining high levels of client satisfaction and managing client relationships in a service-based industry.
- Operational Expertise: Deep knowledge of operational efficiency, process improvement, and logistics within a multi-site service operation.
- Communication: Excellent communication skills, with the ability to engage effectively with regional teams, senior leadership, and clients.
- Travel: Ability to travel regularly to regional branches and client sites as needed.
BENEFITS
As a Member of the Amenity Pool Services team you can expect:
- Growth & professional development opportunities
- A fun, friendly, professional working environment
- Flexible work schedule
- Paid Time Off including paid vacation days, personal days, sick days, floating holidays, and company holidays
- Health benefits package including access to medical, vision and dental coverage
- Health Benefits, Dental Benefits, Vision Benefits
- 401(k) benefits with a company match
- Voluntary life insurance, short-term and long-term disability insurance
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. The Amenity Collective is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
