We are ZimVie, a publicly traded, global life sciences leader focused on restoring daily life by advancing clinical technology to improve patients’ smiles, function, and confidence. Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team members to bring their whole selves – their best selves – to work every day to accomplish our Mission. Together, our dedicated, diverse global team is shaping an exciting future for ZimVie — we hope you’ll consider being a part of it!
Job Summary:
The Customer Service Representative is responsible for handling customer inquiries via email and calls, assessing needs, and providing effective solutions to customers’ questions. They will manage orders, quotations, returns, credits, and invoices, ensuring a smooth purchasing experience. Ideal candidates possess excellent communication skills, customer empathy, technical abilities, and a passion for customers’ satisfaction. They should be detail-oriented, quick learners, work collaboratively in a team environment, and have knowledge of office systems and office procedures.
Principal Duties and Responsibilities:
- Deliver excellent customer support and assistance to customers in compliance with ZimVie’s policies and procedures.
- Effectively respond to a variety of questions relating to our dental products, applications, and competitor information.
- Maintain current technical/product information as well as professional skills by attending department-sponsored training and education.
- Provide accurate and consistent information to customers about dental technical products and issues
- Communicate with internal departments including sales, marketing, manufacturing, inventory, accounting, and shipping personnel as needed for the purpose of providing excellent service to our customers.
- Provide feedback to management regarding customer concerns etc. to help improve sales and service.
- Provide strong attention to detail, team collaboration, attendance, and punctuality.
- Maintains confidentiality when working with secure data such as credit card transactions and patient information.
- Other duties as assigned
This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.
Expected Areas of Competence (i.e., knowledge, skills, and abilities)
- Excellent customer service skills and the ability to handle multiple daily requests in a positive manner
- Ability to develop and maintain positive relationship with customers and team members
- Excellent verbal and written communication skills
- Ability to write legibly with correct spelling, grammar, and punctuation
- Ability to analyze situations and resolve problems
- Effective working in teams to achieve the department’s objectives
Education/Experience Requirements
- A minimum of a High School Diploma or equivalent is required
- Plus 1-3 years related work experience or equivalent combination of education and experience
ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, demotion, evaluation, compensation, and separation, are considered without regard to race, color, religion, religious beliefs, creed, national origin, ancestry, citizenship status, age, gender/sex (including pregnancy, childbirth, related medical conditions, lactation and breastfeeding), gender identity or expression (including transgender status), sexual orientation, marital status, military status, protected veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other status protected under applicable federal, state and local laws.
ZimVie generally does not sponsor applicant work visas for this position.
