*This position can be remote or hybrid*
The E-commerce Project Manager is responsible for overseeing various e-commerce initiatives, focusing on analytics, facilitating seamless onboarding experiences for new customers, and developing workflows and Standard Operating Procedures (SOPs) to drive operational efficiency.
ESSENTIAL FUNCTIONS
1. Manage E-commerce Analytics Projects:
- Oversee the planning, execution, and delivery of e-commerce analytics projects.
- Collaborate with cross-functional teams, including marketing, product, and data teams, to ensure alignment on analytics goals and deliverables.
- Use data insights to recommend strategic actions that improve performance, conversion rates, and overall user experience.
2. Customer Onboarding to E-commerce Platforms:
- Develop and execute a structured onboarding process for new customers, ensuring a smooth transition and integration into the e-commerce system.
- Provide guidance and support to customers during onboarding, addressing technical issues, and ensuring the fulfillment of their e-commerce needs.
- ·Continuously refine the onboarding process to improve customer satisfaction and retention.
3. Creating Workflows and SOPs:
- Design and implement workflows and Standard Operating Procedures (SOPs) to streamline e-commerce operations.
- Identify gaps in current processes and introduce scalable, efficient solutions to improve productivity.
- Collaborate with internal teams to ensure adherence to SOPs and maintain consistency in project delivery.
- Other duties as assigned.
EDUCATION AND TRAINING
· Bachelor’s degree in Business, Marketing, Information Technology, or related field.
· Preferred Project management certification (PMP, Agile, etc).
EXPERIENCE
· 2 – 3 years of related experience.
KNOWLEDGE AND SKILLS
· Familiar with web development/management and e-commerce principles.
· Strong working knowledge of Adobe Create Suite (Illustrator, InDesign, Photoshop, Dreamweaver, Acrobat, etc.).
· Strong working knowledge of Microsoft Office (Word, PowerPoint, Excel).
· Proven experience in e-commerce project management.
· Strong understanding of e-commerce analytics, including tools like Google Analytics, Power BI, or similar.
· Understanding and/or experience with various forms of digital marketing tactics is a plus.
· Excellent communication and organizational skills, with the ability to manage multiple projects and priorities.
· Experience in creating and optimizing workflows and SOPs.
· Ability to work effectively with cross-functional teams and external clients.
ABILITIES
• Must be an effective communicator both written and oral, and effectively work with all members of the organization (sales, marketing/communications, product management, and customer service)
• Ability to analyze consumer data and apply results to benefit e-commerce functionalities
• Organize and prioritize multiple projects simultaneously and strive to meet all required deadlines
• Understand the key principles of user-centered design business, databases, and e-marketing strategies
• Knowledgeable in website, landing/splash page design, SEO functions and keywords
PHYSICAL AND SAFETY REQUIREMENTS
· Reasonable accommodations are made to enable individuals with disabilities to perform essential job functions.
· Sitting for extended periods, occasional bending, standing, walking, 8-10 hours per day.
· Frequent use of hands to handle, feel or operate standard office equipment; and reach with hands and arms.
· Specific vision abilities required by this job include close vision and the ability to adjust focus.
· Able to hear and talk both in person and by phone.
· Able to lift 20 lbs.
· Must comply with any safety or PPE requirements.
· Able to be present at facility, in an office environment, in order to interact with other employees and to have access to various files. The noise level is moderate, typically below 85 decibel level.
· There is minimal exposure to other environmental hazards.
Please submit your resume with your interest.
