Job Posting: Service Desk Coordinator
Our client, a leading company in the banking and finance sector, is seeking a Service Desk Coordinator to join their team. The ideal candidate will be the first point-of-contact for managing initial requests and ensuring they are directed to the appropriate teams. This role is critical in maintaining smooth communication between clients and technical teams.
Key Responsibilities:
- Serve as the primary contact for all email- and ticket-based service requests.
- Quickly assign work to relevant internal teams to ensure timely responses.
- Act as a liaison between clients and technical teams to schedule and prioritize work requests.
- Engage with both business and technical users, internally and externally, to ensure seamless communication.
- Participate in a regular shift-based rotation to maintain service coverage.
Qualifications:
- 1+ years of experience in a service desk or similar customer support role with proven success.
- Strong ability to follow complex instructions with high attention to detail.
- Familiarity with Microsoft Windows and Excel.
- Excellent oral and written communication skills, capable of conveying technical information to diverse audiences, including both technical and non-technical stakeholders.
