Private Label Manufacturers Association (PLMA) is the international trade association promoting store brands for 40+ years. The association is looking for an IT Manager to work in the New York City headquarters located near Grand Central. The IT Manager will be responsible for ensuring the reliability, security and utility of PLMA’s IT operations, association management software (SQL i.e., Synergy) and the data housed therein. He/she will partner with staff, consultants and vendors to ensure the database effectiveness and integrity and provide data analysis and reporting to staff and leadership to support informed decision-making. The Manage will insure IT services align with business objectives.
Essential responsibilities
· Work in the office five days per week
· Maintains the day-to-day operations, recommends efficiencies and implements solutions and upgrades where
needed
· Anticipates issues; proactively addresses them
· Identifies vulnerabilities, works on disaster planning and maintains data backups
· Manages and maintains integrity of SQL database (Synergy)
· Creates and maintains connections with IT suppliers, developers and engineers
· Runs SQL reports and checks data
· Creates and trains users, roles, templates and reports on Synergy
· Understands the various departments’ workflows in C-vent and Synergy
· Proactively resolves API issues throughout the year and for the annual Trade Show
· Collaborate with directors, staff and software consultants on new reports, workflow, criteria, API process and updating licenses
· Creates new users and mailboxes on the server, resets passwords when necessary (Active Directory) and deletes users and mailboxes when no longer needed
· Participates in diagnoses and resolves server, computer hardware, systems software, phone system, applications or other network and system problems and replaces defective components, as necessary
· Recommends changes to improve systems and network configurations and recommends specific hardware or software requirements. Orders, prepares and installs necessary software in order for the hardware to be deployed to and used by other colleagues.
· Documents procedures, follow up on actions, roadblocks and decisions from meetings
· Provides input for IT budgeting
· During the Chicago Trade Show, on site, provides technical support at onsite registration
Stays informed on emerging technologies
Qualifications
· Knowledge of hardware, computers, software and networking
· Familiarity with IT cybersecurity best practices and data privacy regulations
· Ability to troubleshoot problems and follow through to resolution
· Customer-centric, strong customer service orientation
· Excellent verbal and written communication
· Documentation of procedures
· Good organization skills, time management and prioritization
Equipment Operation and Software Skills
PC maintenance and Microsoft Office 2007, 2010 and Office 365
Microsoft Server 2008, MS 2016
Cloud Computing
Cybersecurity protocols
Data Management
SQL (Synergy)
Azure
cVent -Event Management / Flex
Zoom
Share Point
MS Teams
Adobe Acrobat Pro
Education
Bachelor’s Degree required
We offer a competitive salary (range: $85,000-$120,000 based on experience) and comprehensive benefits including medical, dental, vision, FSA, 401(k) with company match, profit-sharing and a discretionary bonus.
If you are a qualified candidate, send your resume to dflam@plma.com.
