Job description
- 5+ years of experience as Major Incident Manager.
- Review proposed major incident and access validity based on business impact
- Facilitate bridge calls to drive issues to resolution
- Document activities and discussion around major incidents
- Communicate throughout any event to required levels of leadership
- Generate and Distribute an After-Action Report for every Major Incident
- Recommend Corrective actions to the Problem process for postmortem discussion
- Review and correct SOP’s/ Documentation as requested
- Candidate shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes
- Candidate shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment
- Candidate shall assist in the problem management activities and process as needed, including but not limited to the following
- Act as scribe during regular Problem review meetings
- Recommend corrective actions based on Major Incident events
- Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events
- Flexible to work in any shift
- Good communication skill to interact with both customer and end user over phone and through email.
Note:- This is Hybris position. Candidate living in DE,NJ,PA,MD within 60 minutes radius of Wilmington, DE can also be considered.
Position:2. Weekday nights 11:00pm - 09:00am (Mon, Tue, Wed & Thu)| Fri, Sat & Sun are week-offs
The pay range for this role is $85,000 - $90,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.”
