About Us: TRC Talent Solutions is proud to partner with a leading Global Logistics Company, renowned for its excellence in liner and logistics services. With a diverse workforce of 13,000 professionals across the globe, our partner ensures the uninterrupted flow of goods worldwide. Joining our team means gaining access to cutting-edge technology, diverse job opportunities, and a commitment to environmental sustainability, safety, and quality management. With over 170 years of excellence, our partner continuously sets high standards and strives for innovation. Here's your chance to be part of our next chapter!
About the Role: As the Coordinator of Inland Delivery and Transportation (IDT), you'll be responsible for overseeing and coordinating the transportation of goods within our operational scope. This involves coordinating activities with operational vendors, handling exceptions for intermodal cargoes, and ensuring effective communication with customers, authorities, terminals, depots, and internal departments. Your role will encompass various tasks to ensure timely and cost-efficient transport, proper handling of return cargo, compliance with relevant laws, and proactive issue resolution.
Responsibilities:
- Ensure timely and cost-efficient transport of containers via rail, truck, barge, and feeder vessel within the designated operational area.
- Manage the handling of return cargo and ensure proper routings for cost-effective intermodal operations.
- Monitor and verify work orders to ensure they are completed within the requested timeframe.
- Research and provide documentation for intermodal cargo claims as required.
- Ensure compliance with laws related to hazardous materials, heavy/overweight cargoes, and out-of-gauge cargoes.
- Proactively communicate with legal/insurance departments and provide necessary documentation.
- Resolve problems with customers, vendors, and internal offices as needed.
- Approve and transfer work orders exceeding coordinator authorization.
- Ensure timely follow-up on cargo dwell time, aiming for no more than 24 hours after announcement.
- Maintain the daily operation of the call center, aiming for 90% compliance with readiness.
- Uphold consistent application of policies in all personnel actions.
- Support and backup the VIP team and handle special accounts and US Flag accounts as instructed.
- Participate in projects as required by management.
Qualifications:
- Associate degree and a minimum of 2 years of experience in the Maritime Industry or equivalent.
- Specialized knowledge of operations principles for at least 2 years.
- Familiarity with shipping terms, routings, schedules, and practices of various countries, carriers, ports, and terminals.
- Proficiency in MS Office applications and other relevant software.
Working Conditions: The role involves primarily sitting, talking, and using hands and fingers for computer work. Close vision is required, and occasional lifting of up to 15 pounds may be necessary. Mental stress due to time deadlines may occur, but reasonable accommodations can be made for individuals with disabilities.
Join us at TRC Talent Solutions, partnering with a dynamic Global Logistics Company, and be part of shaping the future of global logistics!
