PRIMARY SUMMARY:
This role plans, organizes, and directs Quality Assurance department activities to ensure quality standards intended for the company are maintained. Maintains surveillance of the overall activities of the company that have a direct or indirect effect on the quality of products produced and sold by the company.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Directly responsible for the development, updating, and control of the Quality Management System
• Ensure that new and revised customer and regulatory quality requirements are incorporated within the system as required and followed.
• Responsible for the proper communication of the Quality Management System changes, including but not limited to training personnel on new or revised requirements or systems.
• Directs the activities of the Quality Manager, Quality Supervisors and Quality Engineers. Provides technical expertise and guidance regarding day-to-day activities and quality initiatives.
• Works with top and middle-level management to initiate actions necessary to ensure that customer, statutory, and regulatory requirements are fulfilled.
• Responsible for the organization and supervision of Quality, Engineering, Inspection, and Laboratory staff.
• Monitors competency and organization of the personnel whose activities affect product quality within in quality organization.
• Ensures the quality, clarity, accuracy, and control of Quality, Manufacturing, and Engineering documents that govern the products being produced.
• Ensures that procedures used in the purchasing of materials, supplies, and services related to product quality comply with company and contractual requirements.
• Maintains the metrics and manages supplier and vendor performance as established in the Quality Management System and best practices.
• Responsible for coordinating and facilitating the resolution of quality concerns and issues. Key focal and site leader of the management team during a quality crisis and deploys quality crisis tools to manage the incident.
• Evaluate and recommend laboratory equipment upgrades and purchases.
• Responds to customer inquiries regarding product quality inquiries.
• Leads root cause analysis and corrective action on product quality issues.
• Implements corporate-wide Quality initiatives and provides monthly quality metrics to support US and LISI Aerospace group reporting.
WAYS OF WORKING, EXPERIENCE, AND BEHAVIORS
To perform the job successfully, an individual should demonstrate the following competencies:
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows, Quality Management Systems, Root Cause Analysis, and Failure Analysis; implements and uses Six Sigma/ SPC and develops SOP’S (Standard Operating Procedures).
• Technical Skills – Understands and has a working knowledge of ISO 9001, AS 9100, NADCAP, Mil-Specs, ITAR, Aerospace specification, metallurgy, and processing (heat treatment and plating); Able to clearly share expertise and transfer technical knowledge to others; Management of problem-solving team; Communicates technical knowledge and expertise with customers to instill confidence regarding quality function.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens intently to others and seeks clarification; Provides clear and pleasant responses to inquiries regardless of the situation; Presents complex concepts in a simple manner to achieve understanding of benefit plans at all levels of the organization. Demonstrates group presentation skills; Participates in meetings.
• Written Communication – Writes technical documents clearly and accurately. Transfers technical data into meaningful written documents that can be understood by all levels of the organization. Writes comprehensive, welldeveloped policies and work instructions. Writes clear actions and audit reports.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
• Business Acumen – Willing and able to challenge up in the organization. Understands business implications of decisions; Understands the importance of the quality role in the organization from a local as well as a global perspective; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans; Manages systems and processes.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
SUPERVISORY RESPONSIBILITIES:
Directly supervises Quality Supervisor(s) and Quality Engineers. Responsible for the overall direction, coordination, and evaluation of the Quality Department.
Manages assigned areas of responsibility in accordance with the organization’s policies and applicable laws. Managerial responsibilities include but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
ESSENTIAL JOB REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience
• Bachelor’s Degree required in a related field with a minimum of 10 years of directly related experience.
• Quality Management experience in a related field
• Preferred CQE and/or CQA certified
• Six Sigma - Green Belt certified highly desired. Strong drafting skills, excellent problem-solving skills, and ability to work within a team. Lean Six Sigma preferred
• Knowledge of manufacturing methods, metallurgy, Quality system Design, documentation
• Quality Management System Development and Implementation
SKILLS AND ABILITIES
Computer Skills:
To perform this job successfully, an individual should have basic ERP system knowledge and be well-versed in computer office applications such as Spreadsheets, Databases, and Word Processing software
Language Skills:
Ability to read, analyze, and interpret industry technical documents. Ability to respond to inquiries from customers, regulatory agencies, or members of the business community.
Mathematical Skills:
Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, Statistical Process Control (SPC), Six Sigma, correlation techniques, and sampling theory.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Certificates, licenses, registrations:
Evidence of “US person” is required under ITAR.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision and distance vision.
ENVIRONMENT, HEALTH AND SAFETY
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently exposed to toxic or caustic chemicals. The employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is a moderate business office environment. The responsibilities of the position include compliance with company and governmental safety, environmental, and hazardous materials regulations and procedures
QUALITY
The BG Quality Director guarantees the coordination of product quality and safety at the BG level and supports the deployment of the Product Safety Management System roadmap at the BG level. Participate in qualification policies (NADCAP, AS9100 scope, etc.) and quality progress objectives
