Help Desk Technician
- Full-Time / Permanent Position
- 100% onsite - Long Island City- NY,NY
- $60-90k per year - Excellent benefits with free employee medical and strong 401k match
Day-To-Day
*Act as first line of IT technical support for 600+ users is efficient, professional and timely.
*Ensure technical problems are escalated appropriately in a timely way.
*Address IT issues promptly with minimum interruption to business processes; escalate issues properly
*Complete thorough, accurate, prompt and useful documentation
*Assist with special projects assigned by management and ensure they are completed according to schedules and deadlines.
*Help with general day-to-day support - configuring workstations and servers, implementing applications, supporting users when using off-the-shelf software, administering network peripherals, remediating slow systems (users’ device, servers’, resources, printing…), resetting passwords, provision cellphones, provision workstations and VDI Setup new users’ desk in advance in a streamlined process and provide user training, administering users accounts, administering the phone system (phone extensions, hunt groups, outages…), creating new Active Directory user accounts, etc.
Requirements:
*3+ years of experience with help desk and desk side support
*Strong Office 365 experience – this is key
*Basic networking (multi-factor authentication – Duo, etc)
*Experience with Active Directory
*Microsoft and VMWare experience/certs
*Supporting phone and printer issues
*Familiarity with supporting ERP systems – if you have someone without this let me know
*Bachelor's Degree
Preferred
*Mac experience
