Skills/Knowledge Required:
- 5-7 years Win7 and Win10 operating systems knowledge
- Ability to perform logical OSI layer troubleshooting to determine root cause of errors
- Working knowledge of TCP/IP, DHCP, DNS, and LAN/WAN networks
- Subnetting and basic network security
- Familiarity with ServiceNow ticketing system and reporting metrics
- Experience developing and deploying attended/unattended imaging/OS installation and virtual backups
- SCCM software deployment & management tool
- Remote desktop / remote support software experience for technical troubleshooting
- Microsoft Office 2016 and O365
- Microsoft Teams/web conferencing services
- Data storage, migration, and archiving best practices
Functional Knowledge Required:
- Bachelors of Science in Computer Science, Life Science or equivalent industry experience
- CompTIA A+, N+ or S+ optimal
- 5+ years of relevant technical experience including (but not limited to); Windows OS, networking, remote computing and backup systems
- AWS S3 storage and Virtual Workspace experience, a plus
- Experience with scientific instrumentation
