Position: Patient Coordinator at Concierge/VIP Clinic
Job Description:
This is an amazing opportunity to join an elite medical clinic focused on wellness. We are seeking a detailed, customer service-oriented individual with strong clinical care and management skills who is committed to upholding high standards of patient care.
This is a full-time position for a Patient Coordinator, offering an opportunity to excel in a high end, fast paced, service oriented, clinical environment.
We're looking for a professional with a positive attitude, excellent customer service skills, common sense and strong organization/administrative skills to work hand in hand with the medical director, providers and his/her patients. You will work with a wide variety of patients -- the ideal candidate will be comfortable multi-tasking, have good communication skills, strong organization skills, proactive thinking/planning and contribute a helpful and positive attitude to our work environment. Integrity and a high regard for patient confidentiality are a must.
Duties:
● Greet patients and orient them to programs, pre/post and procedural orientation, handle patient questions and arrangements inside and outside of our office
● Creation and maintenance of spreadsheets, forms and checklist for personal use
● Develop a referral stream and key relationships with patients by providing exceptional service, follow up and care
● Collect and organize records, maintain electronic charts and all patient/surgical/program/medical information and data
● Provide patients and doctors with everything they need before, during and after visits, such as paperwork, results of diagnostic tests, the patient's medical history and referrals, prescriptions, referrals, etc.
● Record data in the patient's chart including visit documentation, medical questions, updates, follow up, prescriptions, etc.
● Complete calendar management: schedule appointments for patients and monitor the doctors schedule to ensure calendars are full and appointments are booked properly -- including scheduling, paperwork and confirmations
● Prepare and complete all paperwork, orders, etc. Work with the product team to get all orders in promptly and follow up to have ready same day
● Manage patient calls, questions, medical programs, follow up, prescriptions, labs and lab reviews, etc
● Visit check in and out for all patients, work with the billing team to get them what they need for charges and be sure their appointment is charged same day
● Point of Liaison between the doctors, staff, outside facility and patients
● Ensure patient has the best experience possible from beginning to end, great follow up from their visits and get everything they need
● Cross training and back up support for other positions as needed
● Discussion of fees, pricing, programs, etc.
● Answer phones and emails for patients and respond to all inquiry's same day
Requirements:
● Bachelors' degree preferred but will consider equivalent experience
● Minimum of 3 years administrative type experience, ideally hospitality, real estate, high end medical or medi spa
● Professionalism and maturity in speech and demeanor is required
● Highly organized with a dedication to follow through and an ability to proactively anticipate needs
● Demonstrated written and oral communication skills, and excellent interpersonal skills
● Excellent typing skills with a strong proficiency in MS Office Suite
● Must be a team player and also capable of working independently
● Ability to thrive in a fast-paced, detail-oriented environment
● Must be reliable and punctual with own transportation
● Strict HIPAA compliance
Compensation: $55,000-$65,000
Location: Los Angeles, CA 90025
