We are seeking highly motivated Remote Reimbursement Specialists to join our team for the annual reverification project. This role plays a crucial part in ensuring that patient insurance benefits are verified accurately and timely. If you have experience in healthcare, medical insurance, or an outbound call center environment, and thrive in a remote work setting, this opportunity is perfect for you!
Key Responsibilities:
- Insurance Verification: Collect and review patient insurance benefit information from payers in compliance with program SOPs.
- Customer Service Excellence: Provide exceptional support to internal team members, resolving requests in a timely and accurate manner, and escalating issues when necessary.
- Payer Coordination: Maintain frequent phone contact with assigned payers and ensure effective communication for accurate and timely benefit investigations.
- Reporting: Identify and report any reimbursement trends or delays to your supervisor.
- Team Collaboration: Coordinate with cross-functional teams to ensure smooth operations.
- Performance Goals: Consistently meet or exceed daily and weekly targets for benefit verification (BV) completion.
Requirements:
- High School Diploma or GED required.
- Experience: Minimum of 1 year in a specialty pharmacy, medical insurance, physician’s office, or a related healthcare setting.
- Previous experience in an outbound call center is a plus.
- Proficiency in Microsoft Office (Excel, Outlook, Word).
- Strong communication skills and attention to detail.
- Ability to work from home while meeting daily and weekly performance targets.
- Willingness to pick up and return equipment onsite during the initial days of the project (local candidates only).
- Video interview required for final selection.
What We Offer:
- Fully remote work environment after equipment pickup.
- Competitive hourly compensation with potential overtime opportunities.
- Structured training and support to ensure your success in the role.
- Opportunity to contribute to an impactful healthcare initiative.
Apply today and be a part of a dedicated team that helps ensure patients receive the care they need by verifying their insurance benefits quickly and accurately!
Pay Rate: $18.00 per hour
Training Hours: Monday to Friday, 9:00 AM - 6:00 PM
Work Hours (Post-January 1st): Shifts between 8:00 AM - 8:00 PM (Monday to Friday)
Location: Local candidates required for onsite equipment pickup in Charlotte, NC (must reside near designated locations)
