Schedule: Either 12-8PM Monday-Friday, Every Other Weekend OR 5AM-1PM Monday-Friday, Every Other Weekend. There is one need per shift, it would be best to make yourself available for both in order to have more of a chance to be hired. If you are only available for one of the shifts listed, that is fine as well.
You Will: peoples person with a bright smile and outgoing personality to provide professional and responsive guest services for patients and visitors. Assist with patient appointment search using Epic software. Patient navigator to assist with wayfinding. Facilitate a working relationship between patients and the organization by providing excellent customer service. Liaise with the proper personnel to provide accurate answers surrounding a patient’s questions and concerns. Triage outgoing and incoming calls to provide positive patient relations and ensure satisfaction. Help coordinate onsite visitor registration logistics. Help manage/instruct volunteers. Inventory office supplies. Light administrative duties (scanning, copying, emailing, ordering car services for patients). Professionally research and or resolve concerns by de-escalating issues. Demonstrate knowledge of online visitor policy/guidelines. Properly assist all walk-ins seeking a second opinion. Support security staff by assisting with monitoring visitors.
You Are:
- High Level of Customer Service – The best greetings for people walking into the hospital
- Patient Engagement – Ask the patient, “How can I help”, listen to them, and assist in the best way possible
- Patient Navigator/director - Assist patients with their appointments
- Assist visitors with the visitor registration process
- Someone who can multitask, professionally answers phones, be computer proficient, light copying, scanning, emails, and rarely order car services for patients.
- Types at least 45/50wpm
- Articulates well – Speaks clearly, and takes time to explain instructions or appointment details to patients
- Although the candidate may express some reservations about joining our team as a temporary employee, please let them know that we have brought on 95% of every temporary employee we’ve worked with.
You Have:
- High School Diploma / GED with 2 years of proven experience,
- Bachelor's Degree preferred
- Must have intermediate digital literacy
- The ability to be dedicated, work independently and use good judgment
