Client Success Manager (CSM)
Who this role is perfect for:
- Miss being around someone other than your plants, pets and family every day? We're an in-office team only hiring in-office roles.
- Tired of selling something you don't believe in? Edlink is solving the hardest data problems in edtech and by doing so we make teachers and student's lives easier.
- Have a "non-traditional" background? Maybe you didn't go to college. Maybe you haven't worked in awhile. Maybe your most recent work experience doesn't translate well to a resume. We don't care. If you've got the skills and we believe you're on a good trajectory and just need a chance to run, you'll have a darn good shot at the role.
Who we are:
Launched in February 2020, Edlink takes on some of the toughest problems in educational technology. We help turn bad data into good data to make it fast and easy for learning platforms to integrate with school data systems. Today, we work behind the scenes to help close to 40 million people at 4,000+ school districts get into the apps they use and use those apps to their fullest potential.
We're a 19 person startup located in Austin, Texas. Given our size and stage, the ideal candidate will have the opportunity to contribute to the growth and direction of the organization as a whole.
What you'll do as a Client Success Manager at Edlink:
- Own and manage a portfolio of clients to ensure success, expansion, and retention
- Act as the critical relationship holder, consultant, trusted advisor, and primary point of contact to our clients for all onboarding and implementation matters while seeking opportunities to improve client satisfaction and performance
- Participate in strategy and planning conversations with the client, and coordinate those expectations with the rest of the team
- Develop a deep understanding of our client's business goals, objectives, and pain points and how it relates to our services and solutions
- Promote continuous improvement both internally and with clients in the areas of process improvement, solution delivery, and time to value for clients
- Collaborate with the rest of the team to create efficiencies for onboarding and implementation of the Edlink API, as well as provide a feedback loop for new product development
- Contribute to the vision and mission of Edlink by helping where you can – we are a fast-growing technology company and job requirements are subject to frequent changes
- Help your clients get the most they possibly can from working with us.
- Develop and demonstrate thought leadership when advising clients on how to implement the Edlink API to best achieve their desired business outcomes
Who you are:
- Proactive
- Forward and long-term thinking
- An excellent communicator, including a great first impression, great presentation skills, a writer, and a propensity for relationship building
- Maybe you've previously worked in sales, account management or customer service but it's possible you've never worked in any of these, and you just have some other previous or personal experience developing skills you think you'd need to do well in this role
- Great listener
- Interested in learning
- Nice to have: You've got experience working in a startup, or a startup-like environment
- Nice to have: You've got first hand experience with a highly technical product or have a technical background of some sort.
What we offer:
Working at an early-stage startup is like getting an MBA. You'll get lots of attention, have lots of responsibility and also lots of autonomy.
- In office camaraderie
- Build something with measurable impact that you can talk about and be proud of
- Base salary commensurate with experience ($60K - 80K + bonus based on performance)
- Variable salary as 20% of overall OTE (80/20 split)
- OTE $75K - 115K
- Stock options from day one
- Downtown parking
- Unlimited PTO
- Paid parental leave
- Health / Dental / Vision
- Weekly team lunches
- No bureaucracy
- Uncapped bonus
- Flexible working hours
- Regular social events
- Relocation assistance
