Guest Experience and Hospitality Coordinator

Seattle Christmas Market • seattle, wa, us • 2h ago

Have you ever heard of Glühwein/Mulled Wine, a Christmas Pyramid, or a Schwibbogen?

A traditional German-style Christmas Market is set up at the Seattle Center next to the Space Needle from November – December 2024, but the work starts now! The market will feature traditional European food and merchandise to spread Christmas Cheer in our community and beyond.

The Seattle Christmas Market (SCM) will be entering its second year of operation after a breakout start in 2023. With an expected attendance of over 180,000 guests, our month-long market experience is the first of its kind in Washington State. Supported by the Vancouver Christmas Market (VCM), an established brand that has welcomed over 2.5 million guests since 2010 in Downtown Vancouver, B.C.

If you are looking for a diverse workplace, in a growing company, and love creating experiences for the community, we want you to become a part of the Seattle Christmas Market Team!

We invite you to look at the job opportunity for our Guest Experience and Hospitality Coordinators and apply.

Full-Time Contract Opportunity – Guest Experience and Hospitality Coordinators

Seattle Christmas Market is seeking two driven, and enthusiastic candidates with event-related experience for Guest Experience and Hospitality Coordinator positions. Reporting to The General Event Manager, the role entails overseeing the SCM Guest Operations, as well as other related duties as assigned.

There are two positions available which will work closely together in the successful planning and execution of department responsibilities.

Schedule and Location:

Contract Full Time from October 15, 2024 – January 31, 2025. Hybrid until September, transitioning to full on-site presence in October through December.
On-site presence during market hours, including evenings and weekends from November to December.
The position is evolving, and responsibilities may be added/changed at any time.

Roles and Responsibilities:

Provide coaching, feedback and recognition on a regular basis
Troubleshoot escalated ticketing issues
Troubleshoot any technical issues on the POS for merchandise and ticketing
Manage the implementation of guest experience initiatives
Ensure SCM guest experience standards are adhered to
Brief team daily on the upcoming day
Ensure the market is presentable for our guests daily
Ensure efficient line management and entry for guests
Daily Reporting Collection and Entry
Manage Merch &Info Hut Staff and Ambassadors: Scheduling, Shift Management and Training
Maintain Merch Item Inventory
Run SCM Square terminals for Merch and Info Hut
Work with 3rd Party Suppliers to ensure SCM standards are being exceeded
Ensure Beverage Huts are running properly
Maintain relationship W/ 3rd party Bev. Hut Supplier to ensure SCM standards are being met.
Ensure Bev. Quality is maintained
Ensure Bev. Service standards follow SCM and WA State laws, regulations, and standards
End of Season Wrap Up reporting and analysis
Manage SCM Hut Decor Plan and Implementation for all SCM and 3rd Party Supplier Huts

Qualifications

Education and Work Experience: A university or college degree or diploma in a related field of study with a minimum of 2 years' work experience in events, hospitality and/or box office.
Management Experience: Team leadership and management skills including performance monitoring, goal setting, and mentorship.
Technology: Advanced proficiency with Microsoft Suite, AirTable and Square.
Communication: Excellent verbal and written communication skills. Strong interpersonal communication including the ability to provide constructive feedback to project stakeholders and communicate expectations effectively.
Planning and Time Management: Superior project and time management skills with excellent organizational and planning capabilities. Ability to take projects from concept through to final production. Comfortable to multitask and meet tight deadlines.
Adaptability and Judgment: Ability to quickly adapt to changing environments, problem-solving skills, and an innovative mindset including exercising good judgment and decision making.

Compensation