Position Overview:
We are seeking a highly organized and assertive Inside Sales Representative to join our dynamic team. This role is multifaceted, blending the responsibilities of inside sales support, customer service, and administrative coordination. The ideal candidate will be responsible for coordinating leads and quote requests from our field sales team, ensuring thorough and organized communication between sales and operations, and maintaining excellent rapport with our customers.
Key Responsibilities:
1. Sales Coordination:
· Manage incoming leads and quote requests from the sales team.
· Coordinate with field sales representatives, ensuring they remain organized, accountable, and provide all necessary information to operations.
· Maintain accurate tracking and follow-up on leads, quotes, and orders.
2. Customer Service & Relationship Management:
· Serve as the primary contact for all incoming sales inquiries and requests, providing timely and professional responses.
· Build and maintain excellent relationships with customers, ensuring high levels of satisfaction and repeat business.
· Manage customer accounts and ensure all relevant information is up-to-date in the CRM system.
3. Administrative Support:
· Maintain sales-related files, mailing lists, and generate reports using QuickBooks.
· Assist in the preparation of sales reports, quotes, and other key documentation.
· Provide administrative support to the sales team as needed, including generating mailing lists and organizing files.
4. CRM and QuickBooks Management:
· Utilize CRM systems to manage customer data, track interactions, and ensure consistent follow-up.
· Work within QuickBooks to generate necessary reports and manage sales data.
Required Skills & Qualifications:
Experience:
· Minimum of 3 years in a customer service, inside sales, or administrative role.
· Experience in coordinating between sales teams and operations departments is a plus.
Technical Skills:
· Proficiency in QuickBooks.
· Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
· Familiarity with CRM systems, their purpose, and how they are used to manage customer relationships.
Personal Attributes:
· Highly organized and detail-oriented.
· Strong interpersonal skills, with the ability to build rapport with customers and sales teams.
· Assertive and proactive in managing tasks and ensuring accountability.
· Ability to multitask and work efficiently in a fast-paced environment.
What We Offer:
· Competitive salary and benefits package, including health, 401k
· Opportunities for professional growth and development.
· A collaborative and supportive team environment.
