MEET Creative Innovations Event Design & Production
With over twenty-five years of expertise, our dedicated team is a collective of designers, and producers, dedicated to the creation of unparalleled experiences, tailored to the needs of each client.
Our team immerses themselves in each project from venue selection to conceptual design and production. Specializing in Social/Corporate Events and Galas, CREATIVE INNOVATIONS EVENT DESIGN & PRODUCTION tirelessly focuses on every detail, creating innovative events above and beyond
PURPOSE OF POSITION
Creative Innovations Business Development are the sales machine that drive relationships and connections with clients and communities. These folks are excited to find, qualify and close business, and drive service and performance at all levels of operation. Serves as key link between sales staff, clients, and industry contacts for full-service fulfillment of event design and production, with an emphasis on client goals and community development.
THE ESSENTIALS
To be successful at this job, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
KNOWLEDGE, APTITUDES AND PROPENSITIES
- Proven ability to work in a fast-paced environment and manage multiple projects.
- Ability to prioritize tasks based on revenue potential.
- Desire to contribute significantly to growth of the business.
- Proficiency in client relations, budget management, event design, contract management, and negotiation.
- Knowledge of destination offerings, willingness to self-learn, desire to stay ahead of industry trends and market changes.
- Understanding of and/or experience in hotel sales, meeting planning or destination services
- Ensure that all company policies are followed and that company objectives, marketing goals, sales goals, and customer satisfaction survey scores are met.
- Excellent communication skills, written and verbal.
- Strong creative writing skills.
- Excellent organizational skills and attention to detail.
- Great strategic planning and thinking abilities.
- Eagerness to research, collaborate and strategize with a team and individually.
- Strong desire to network and create industry connections for the department and the company.
- Outstanding analytical and problem-solving abilities.
- Willingness and flexibility to work evenings and weekend hours as business needs dictate.
- Willingness and flexibility to travel to support sales efforts, team development and training.
- Ability to drive to work and to event venues.
- Ability to work on feet 8-10 hours a day on-site as needed.
EQUIPMENT AND APPLICATIONS
- Computer, phone, copiers, smart phones, tablets and other standard office equipment
- High level of proficiency in Microsoft Office software, diagramming software and sales management software
DAILY IMPACT AND DUTIES
This career path has recurring work but involves high degrees of discretion. The need for accuracy and effective utilization of resources is high. Errors in judgment will waste resources and adversely impact company performance.
Client Solicitation and Management:
- Find new leads and develop creative program strategies with a focus on community development and client goals
- Provide exceptional customer service through the creative development and fulfillment of program content.
- Responsible for increasing overall revenue by developing key relationships with new accounts (hotel, client, CVB and partners) and growing existing assigned accounts while prioritizing delivery of outstanding customer service and financial profitability
- Maintain accurate reporting in the CRM as necessary to client prospecting and relationship development.
- Funnel potential future business needs and/or referrals to others in the CI company with a focus on building long-term relationships with all accounts.
- Post event follow up and relationship maintenance with clients via phone calls, LinkedIn, email and other forms of communication.
- Actively participate in regularly scheduled sales strategy meetings with Director and/or Principal.
- Regularly update hoteliers and clients on new community offerings, venues, services and destinations we serve
Industry Events, Sales Missions, FAM’s, Site Inspections:
- Promote and represent CREATIVE INNOVATIONS at national industry events, tradeshows and conferences, sales missions, presentations and events, industry networkers and supplier visits as required by Principal inside and outside typical work-week hours.
- Participate in site inspections as required by clients inside and outside typical work-week hours.
- Participate in FAM’s and hotel projects as required by hotels and Principal inside and outside typical work-week hours.
- Organize FAM’s for clients, directly oversee all local sales-related special projects, including, but not limited to: local client events, hotelier appreciation events, sponsorship and promotional commitments, and planning/execution of sales events with various hotel partners both locally and nationally.
- Establish and maintain positive working relationship with vendors, CVB and industry consortiums.
Budgeting and Program Management:
- Establish budgetary guidelines and maintain minimum margin expectations through program development in accordance with company goals.
- Work closely with Event + Design Manager to produce proposals and maintain control over the program design and budget throughout the sales process.
- Proposal reviews with EDM and Principal for sales and budgeting strategy.
- Follow all accounting guidelines for invoices, internal and client financials, vendor payments, post-program reporting, time sheets, payroll and expense reports.
- Develop and maintain positive, strong, effective working relationships with industry partners.
- Up sell additional services and/or products and incorporate community giveback opportunities where possible.
- Maintain program information in CRM relating to contact information, hotel information, budgets and expected revenue, communication notes, account notes and program history.
- Work on-site at events and hotel pre-cons– duties may include managing transportation, meet and greet service at airport, décor and entertainment set-up, food and beverage set-up, and audience control; always representing CREATIVE INNOVATIONS in a positive light.
- Procure, package and deliver locally made or sourced client gifts and amenities.
