Deputy Account Manager

Inter-Con Security • san antonio, tx, us • 4w ago

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

Inter-Con is Everywhere Security Matters.

Job Summary:

The Deputy Account Manager reports to the Account Manager. The major responsibilities of the position include, but are not limited to, the following duties:

Duties/Responsibilities:

· Manage daily operational and administrative functions across San Antonio employing armed and unarmed Inter-Con security personnel.

· Keep the Account Manager apprised of personnel performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner

· Support the daily operations to include, but not limited to: scheduling and training personnel

· Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption

· Ensure the highest standards of conduct, appearance, performance, and training are being met at all times

· Assistant Account Manager is responsible to be available 24/7, in the event of an emergency.

Required Skills/Abilities:

· Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. – MS Word, Excel, Access, SharePoint)

· An understanding of security operations and contracts management preferred.

· Understand operational KPIs and ability to utilize data to drive operations.

· Strong interpersonal, critical thinking and time management skills.

· A great communicator that gets the value of teamwork.

· Experience in working in both an office setting and walking to and from site to site in the downtown area.

· Comfortable in an ever changing, fast paced, sometimes stressful environment.

· Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.

· Customer Service orientation required.

· Able to interact in a corporate environment and effectively communicate with all levels of management.

· Must be flexible and possess the ability to meet deadlines in a high-tempo environment.

· Excellent time-management, organization and multi-tasking skills required.

· A dependable team player with business maturity, enthusiasm, and a positive work attitude.

· Ability to work in a matrixed environment.

· A positive and upbeat team member!

Education and Experience:

· Preferred candidate has either an honorable military discharge, a Bachelor’s degree or 5 years’ experience in an operations management and project management role.

· Must pass CJIS Clearance in 60 days of employment.

· Ability to obtain an Armed Security License within 60 days of employment.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Prolonged periods of standing and/or walking around downtown, from site to site.

· Must be able to lift up to 15 pounds at times.

· Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.

· Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime.

· Time flexibility depending on the needs of the company.