We are seeking a friendly, professional, and detail-oriented Front Desk Agent to join us at Ashland Hills Hotel. As the first point of contact for our guests, you will be responsible for providing accurate and timely information and services in a courteous manner, ensuring an exceptional guest experience from check-in to check-out.

Position Information: Full-Time, 16.50-17.50 hourly rate.

Essential Functions:

Greet and check guests in/out efficiently and professionally
Process guest payments and obtain necessary identification
Communicate and fulfill special guest requests
Respond to guest inquiries promptly and positively
Manage and resolve guest complaints professionally and courteously
Answer phone calls promptly and route them appropriately
Promote hotel amenities, events, and special packages
Communicate effectively with other shifts
Complete daily checklist tasks
Handle cash transactions accurately
Post charges to guest accounts
Reconcile shift transactions and prepare cash drops
Drive company vehicles as needed
Manage guest mail, messages, and wake-up calls
Perform additional duties as assigned

Additional Responsibilities:

Maintain a clean and organized work area
Conduct yourself professionally at all times
Ensure a safe working environment
Foster good working relationships with all departments
Comply with all hotel policies and procedures

If you are a hospitality enthusiast with a passion for customer service and a desire to create memorable guest experiences, we encourage you to apply for this exciting opportunity as a Front Desk Agent.

We are an equal opportunity employer and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Compensation details: 16.5-17.5 Hourly Wage

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Lithia Springs Resort jobs

Front Desk Agent