Reports to: Industry Practice Manager (IPM)

Location: Wilmington, DE (Hybrid)

LabWare Global Services (LGS) has immediate openings for Associate Consultants. LGS is interested in energetic, highly motivated team players to join the Services team that is responsible for the design, configuration, deployment and support of LabWare solutions.

Services Responsibilities and Expectations:

Interface with customer to gather User Requirements
Participate in Gap Fit
Configuration and deployment of LabWare Products
Introduction to interfaces with external applications
Implement instrument integration with LabWare products exposure
Work with LabWare Global Services Senior Staff
Develop and maintain superior LabWare product knowledge
Ability and willingness to work with a team

Technical Skills:

Proficiency in Microsoft Office products (PowerPoint, Word, Excel, Access)
Proficiency in Crystal Reports Development a plus
Understanding of database concepts such as SQL, tables and fields
Understanding of programming, proficiency in at least one language

Additional Requirements and Soft Skills:

Bachelor’s degree or higher
0-2 years of work experience in a laboratory, IT setting or professional work environment
Strong analytical and problem solving skills
Adept in self-learning
Attention to detail
Excellent organizational, time management and follow through skills
Strong customer service skills
Self-motivated
Interpersonal and communication skills (verbal and written)
Positive attitude, ability to motivate customers and establish credibility
Ability to accommodate at least 50% overnight travel (interstate and country) and schedule flexibility

Good Corporate Citizenship:

Professionally represent LabWare at customer site (image and conduct)
Achieve and retain LabWare Consultant Certification
Maintain training record
Dedicated LabWare Employee
Timely submission of Time/Expense/Status Reports

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Associate Consultant