A Unique Opportunity at Miracle Mile Advisors – an award-winning independent RIA with an amazing culture and national footprint.

Miracle Mile Advisors is an independent, nationally ranked investment advisory firm with offices in Los Angeles, San Francisco, New York, Portland, Seattle, Chicago, and more. We specialize in providing sophisticated financial planning and investment advice to high-net-worth families and we love what we do. Our firm has received numerous awards and we have been featured in Forbes, Barron’s, CNBC, and other top media outlets. We have also been named a Best Place to Work by Investment News and Inc. Magazine multiple years in a row. As the firm rapidly expands, we have some amazing career opportunities for self-motivated, team-oriented professionals.

Job Summary & Responsibilities:

Support requests
Provide front-line technical support in-person or via email/phone. Escalate to IT Engineers as needed
Document resolutions for common issues in a knowledge base
Tech onboarding
Conduct initial training sessions with new employees to explain our IT systems and software applications
Develop and maintain standard operating procedures, manuals, documentation, etc.
Hardware inventory management
Log and track all hardware inventory (laptops, desktops, printers, networking equipment, etc.)
Stage laptops for new hires, ensuring integration with Azure AD and compliance with security measures
Repurpose existing laptops/desktops for redeployment
Workstations and conference rooms
Set up and rearrange workstations (monitors/docking stations + webcams, headsets and other peripherals)
Regularly test conference room AV setup to ensure minimal workflow disruption
Networks and infrastructure
Install and configure networking solutions for new office locations (routers, switches, wireless access points, cabling)
Install and configure conference room setups for new office locations (camera, soundbar, microphone, touch tablet, TV)

Qualifications:

5 years of experience in a similar role, preferably in a corporate environment
Support desk ticket solutions
IT systems and network solutions
Salary: $100,000-$120,000

Why Work at Miracle Mile Advisors?

We are an advisor-built firm with incredibly talented people, an authentic culture, and a fast-growing business.
Our world class culture is our top priority, offering perks such as fitness classes, internal and networking events, continuing education support and much more.
In addition to being part of a fast-paced, entrepreneurial environment, Miracle Mile provides the following benefits:
Competitive compensation structure
401(k) Plan
Employer health savings account
Medical & vision insurance
Continuing education support
Miracle Mile is passionate about our people. We invest a ton of time, energy and resources in our people and they are genuinely excited to call Miracle Mile home.

Other Relevant Information:

This is a full-time position based in our office in West Los Angeles, CA.
Some travel may be required.
Miracle Mile Advisors does not provide immigration-related sponsorship (e.g., H-1B, TN, STEM OPT, etc.) for this role.

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Senior IT Support Specialist