As the Director of Workers’ Compensation, you will oversee all aspects of the Workers' Compensation Department. This role is responsible for developing and implementing policies, procedures, and strategies to ensure compliance with state regulations, mitigate risks, and support injured employees. The Director collaborates with internal stakeholders, insurance carriers, legal counsel, and external agencies to manage claims efficiently, promote workplace safety initiatives, and reduce costs associated with workers' compensation. This position requires a combination of technical expertise, leadership capabilities, and interpersonal skills to effectively navigate the complexities of workers' compensation management and support the organization's overall mission and objectives.

The Director of Workers’ Compensation is a Support Team role based out of our Corporate Office in Norcross, GA in the metro Atlanta area. Our Corporate Office Support Team consists of 300+ Associates who are committed to supporting our Operations Team as they proudly serve and create memorable experiences for our Customers. Housing over 40 departments and many fields of industry, we take pride in offering a wide variety of opportunities at every stage of your career. If you are just looking for a job “right now”, Waffle House probably isn’t the right fit for you. If you are a career-minded person who values hard work, is passionate about putting people first, and wants to build a meaningful career alongside like-minded people, this is the place for you!

What We Offer:

Health and Wellness Package including medical, dental, vision and life benefits, and health-related activities
Employee Assistance Program free to all Associates and their household members
Paid vacation of up to 3 weeks and six paid holidays
A strong, unique culture built upon putting people first, showing up and servant leadership
Unlimited learning and development opportunities
Internal referral program
Community involvement and volunteer opportunities
Team building activities department and company-wide

What you'll do:

Develop and implement workers' compensation policies, procedures, and guidelines in alignment with state regulations and organizational objectives.
Manage and oversee the workers' compensation claims process from initiation to resolution, ensuring timely and accurate processing.
Collaborate with insurance carriers, third-party administrators, and legal counsel to investigate and evaluate claims, negotiate settlements, and represent the organization in hearings and appeals.
Monitor and analyze workers' compensation trends, costs, and performance metrics to identify areas for improvement and implement strategies to reduce claim frequency and severity.
Provide guidance and support to employees, supervisors, and managers on workers' compensation-related matters, including injury reporting, return-to-work programs, and disability accommodations.
Develop and deliver training programs and educational materials to promote awareness of workers' compensation policies, safety protocols, and injury prevention strategies.
Conduct regular audits and assessments of workplace hazards, ergonomic factors, and safety protocols to identify and address potential risks and ensure compliance with occupational health and safety standards.
Stay current with changes in workers' compensation laws, regulations, and industry best practices to ensure compliance and adapt policies and procedures accordingly.
Prepare and present reports, recommendations, and updates on workers' compensation activities and performance to senior management and executive leadership.

What we're looking for:

Someone with knowledge of multi-state workers' compensation laws, regulations, and compliance requirements at the state and federal levels.
Team oriented with good organization, customer service, and problem-solving skills.
Attention to detail and ability to multi-task to handle wide array of tasks and deadlines.
Excellent communication, negotiation, and interpersonal skills, with the ability to effectively interact with associates, management, external partners, and regulatory agencies.
Strong analytical skills with the ability to interpret data, trends, and metrics to drive decision-making.
Demonstrated leadership capabilities, with experience managing teams, projects, and initiatives in a complex and dynamic environment.
Ability to work independently.

Experience/Educational Requirements:

Bachelor's degree in Business Administration, Human Resources, Risk Management, Occupational Health and Safety, or related field.
Minimum of 5 years of progressive experience in workers' compensation management required.
Professional certification (e.g., Certified Workers' Compensation Professional - CWCP) preferred.

Who Are We?

In 1955, two Georgia neighbors opened up a restaurant that would change the world. That first restaurant led to the Waffle House brand you see today. As the business expanded throughout Georgia and the Southeast, the “Yellow Sign” soon became a familiar landmark, signifying America’s Place to Eat™ and America’s Place to Work™. Today, the Waffle House system has more than 1,900 locations in 25 states, reaching as far north as Pennsylvania and as far west as Arizona. All open 24-hours a day, seven days a week, 365 days a year. Our workforce can be broken into two categories – Operations (Restaurant Associates and Managers) and Support Team (Corporate Office Associates, Field Recruiters, and Maintenance Technicians).

We are a strong, growing company dedicated to our Customers and Associates. We would love to have you on our team! To learn more about the Waffle House culture and our great community of employees and customers, please visit www.wafflehouse.com!

WAFFLE HOUSE IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

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