Role: Desktop Support Engineer (L2 Level)

6 Months Contract to hire

Location: Gilbert, AZ

Onsite from day one

Responsibilities:

Assists client day-to-day functionality and efficiency

Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices in the allocated location

Configures, installs, and maintains computer software & Peripheral systems for users

Identifies, manage, and resolve issues in a timely manner (with in SLA)

Responds to customer requests effectively and communicates with them to address issues

Should update the user information in an organizational system

To update the user access for given IT applications for new and current employees

Familiarity on updating the ITSM on incidents and requests. Maintaining the mapping of assets to the end users in ITSM tool

Should have extensive knowledge on Windows 10 setup and imaging process

LAN, WAN knowledge

Troubleshooting networking and connection issues.

Providing basic training in computer operation and management.

Work with users on their requirements and work with the client on ordering the required equipment and coordinate for the delivery

New office setup awareness and process from IT prospective

Qualifications:

5+ Years of experience

Windows 10 installation and support

Microsoft Office 365 administration

Kaizen Technologies jobs