About the Company:

Atlantic IT seeks a proactive and results-oriented Client Success Manager to join our team. The ideal candidate will have a strong background in account management and project coordination, with the ability to manage client relationships and ensure the successful delivery of projects. This role requires excellent organizational skills, a proactive attitude, and the ability to collaborate with stakeholders at all levels.

About the Role:
Client Relationship Management: Serve as clients' primary point of contact, managing and nurturing long-term relationships. Understand client needs and ensure their requirements are met.
Project Coordination: Coordinate and facilitate kick-off meetings to define project scope, objectives, and deliverables. Develop and maintain project plans, timelines, and budgets.
Communication: Regularly communicate with clients to provide project updates, gather feedback, and address concerns. Collaborate with cross-functional teams to ensure alignment on project goals.
Client Success: Oversee the management of client accounts, ensuring all deliverables are met. Track and report on account performance and project status to ensure client satisfaction.
Risk Management: Monitor and control project risks and issues, implementing mitigation strategies as necessary. Ensure all project documentation is up to date and accurately reflects project status.
Process Improvement: Identify opportunities for process improvements and implement best practices in client success and project management to enhance efficiency and effectiveness.
Customer Engagement: Engage with customers to understand their needs and ensure their requirements are met throughout the project lifecycle.

Qualifications: Experience: Minimum of 2-3 years of experience in account management and project coordination.

Education: Master’s degree in Computer Applications, Bachelor’s degree in Physics, or a related field.

Skills:

Strong organizational and multitasking skills with the ability to prioritize and meet deadlines.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
Proficiency in project management methodologies and best practices.
Advanced Microsoft Word and Excel knowledge for efficient documentation and data analysis.
Proven ability to manage project risks and issues, implementing effective mitigation strategies.
Experience in developing and executing digital marketing strategies is a plus.
Proactive and results-oriented mindset.
Strong attention to detail and commitment to quality.
Ability to work in a dynamic and fast-paced environment.
High level of integrity and professionalism.

The Client Success Manager role at Atlantic IT is designed for a proactive individual with strong skills in account management, project coordination, and client relationship management. The position requires a candidate who can effectively communicate, manage project risks, and implement process improvements to ensure client satisfaction. With a competitive compensation range of $45,000 - $105,000, along with bonus and commission opportunities, this role is ideal for a motivated professional seeking growth and success in a fast-paced environment with ample opportunities for career advancement.

Atlantic-IT.net jobs

Customer Success Manager