POSITION SUMMARY

The Client Success Manager will serve as an essential point of contact for any client who has questions or issues with a product or service. The ideal candidate will be Spanish bi-lingual and possess excellent communication and organizational skills, along with the ability to manage multiple tasks efficiently. You will occasionally travel to local locations to assist with any onboarding or troubleshooting. You’ll act as a remarkable example of customer service and will also have an affinity for sales in order to upsell clients and drive additional revenue.

ABOUT ATM UP

ATM Up is a full-service ATM Provider. We became the fastest growing ISO in the nation from our multifaceted services and ATM setup options that exceed our customers’ needs. We provide convenience and unconditional support so consumers can withdraw money at the drop of a dime.

OBJECTIVES

Manage calls with clients post-sale to ensure a seamless onboarding process
Conduct Welcome Call to all buyers to discuss software and logistics for next steps
Serve as main point of contact for client questions or concerns
Coordinate ATM maintenance activities, such as scheduling service calls, following up on repairs, and maintaining accurate records of maintenance activities
Monitoring and maintaining inventory levels of ATM supplies to ensure adequate stock is available.
Ensuring accurate and up-to-date data entry into relevant systems, databases, and spreadsheets.
Assist AR department with organizing and maintaining bookkeeping needs
Process client banking paperwork and handle compliance
Develop and implement a streamlined process that will reduce bottlenecks
Build relationships and trust with customers through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution

COMPETENCIES

Demonstrated experience deescalating client situations and maintaining positive reputation of the ATM Up brand
Capable of overcoming sales objections and demonstrating the value proposition of ATM Up services
Substantial experience with Microsoft Office
Ability to demonstrate a high level of professional communication over the phone or email when engaging with clients
Possesses a basic level of financial acumen in order to effectively communicate with the Accounting team and discuss payment plans
Must have intermediate financial acumen
Comfortable working with confidential information
Excellent attention to detail and ability to take direction

EDUCATION AND EXPERIENCE

At least 2 years’ work experience in a customer service role in a professional environment
Spanish bi-lingual highly preferred

PHYSICAL REQUIREMENTS

Prolonged periods sitting at a desk and working on a computer

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce ATM Up recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Experience:

Sales: 2 years (Required)

Language:

Spanish & English (Required)

Ability to Relocate:

Fort Lauderdale, FL 33312: Relocate before starting work (Required)

Work Location: In person

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CLIENT SUCCESS MANAGER