About the Role:

The application specialist assists claimants with completing the Security Disability application, by asking a series of personal questions to obtain necessary information about their disability and qualifications for disability benefits. Calls typically last 30-45 minutes, and the application specialist must demonstrate patience and empathy. The application specialist must ensure that the application is completed fully and accurately.

Full-time position

Location: Brooklyn Park, MN

Hours of Operations are flexible: Monday - Friday 8:00am - 8:30pm CST

Responsibilities:

● Completes the online application for the claimant.

● Asks a series of personal and medical questions.

● Uses several systems to complete the process. Website, internal, and order management

systems.

● Demonstrate Empathy, Compassion, and Patience.

● Maintain confidentiality of sensitive information

● Meet productivity and quality goals.

● Use of call management software to answer calls, adhere to specified schedule, and breaks.

Qualifications:

● Previous experience in a call center environment preferred.

● Customer service orientated with demonstrated ability to show empathy.

● Excellent written and verbal communication skills

● Must be patient and inclined to help others.

● Must be detail oriented.

● Ability to achieve high productivity and quality standards.

● Proficient working knowledge of Windows OS, Internet, and associated software.

● BILINGUAL - English/Spanish a plus.

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Application Specialist