We committed to delivering outstanding service and support to our customers. We are looking for a dedicated Customer Service Representative to join our dynamic team and help enhance our customer experience.

Key Responsibilities:

Customer Interaction: Respond promptly to customer inquiries via phone, email, and live chat, providing accurate information about products and services.
Issue Resolution: Handle customer complaints and issues effectively, ensuring timely and satisfactory resolutions.
Record Keeping: Maintain detailed records of customer interactions, transactions, comments, and complaints in our customer relationship management (CRM) system.
Product Knowledge: Stay informed about our products and services to provide accurate information and recommendations to customers.
Collaboration: Work closely with other departments, such as sales and technical support, to resolve customer issues and enhance service delivery.
Feedback Collection: Gather customer feedback and relay it to management for continuous improvement of products and services.
Training and Development: Participate in ongoing training sessions to enhance skills and stay updated on company policies and procedures.

Qualifications:

High school diploma or equivalent; degree in a relevant field is a plus.
Previous experience in customer service or a related field preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficient in using computer systems and customer service software.
Ability to work in a fast-paced environment and manage multiple tasks.

Medxcel Careers/us jobs

Customer Service Representative