OBJECTIVE

Provide support to Sales Team by researching and contacting current and prospective clients, entering relevant information into the CRM, communicating relevant information regarding a current or prospective client to the Sales Team.

JOB DESCRIPTION

Act as primary day-to-day contact with PMAA’s current and potential clients
Deliver exceptional service, remain engaged with all clients, and build a professional network that results in further business opportunities
Reach out to PMAA’s clients via phone calls to ensure they are satisfied with our services, and asking questions to explore continued business opportunities
Educate clients on PMAA’s services
Set meetings with current and potential clients to further understand their needs to drive additional business
Engage with clients to gather feedback on candidate interviews to provide to the recruiting team to ensure that the presented candidates are in line with specific client needs
Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction
Input detailed notes into CRM concerning client interactions
Meet established metrics
Maintain a high level of relevant knowledge in order to have meaningful and engaging conversations with clients
Create call lists of prospective clients for sales team
Consistently display a can-do attitude and collaborate in a fast-paced environment
Conduct reference on prospective candidates
Other duties as assigned

QUALIFICATIONS AND SKILLS

Bachelor's Degree strongly preferred
3+ years of B2B or B2C sales and/or account management experience
Knowledge of MS Office 365
Ability to multi-task and persevere in a fast-paced dynamic environment with a sense of urgency
Must have a proven track record of success and be a competitive, self-motivated individual
Proven track record of learning quickly and working in a team environment – understanding how to effectively use resources to find answers and solutions
Ability to take direction and, when needed, respectfully challenge direction with best needs of client in mind
Effective communicator – both oral and written
Ability to learn new technologies, software and computers quickly
Strong organizational skills with the ability to multi-task
Strong problem-solving skills
Proficient in Excel and familiar with data mining
Strong relationship building and customer service skills
Consistently display a can-do attitude
Coordinate, manage and maintain active communication across internal team

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