The company

Frontrow Health is on a mission to transform how people shop for their healthcare. Our doctor digital stores have enabled 1,000+ medical providers to easily share their favorite health products with patients. Our almost 200+ health brand customers can then promote this provider-trust to their shoppers through our doctor badges — a new form of social proof that enables trust and confidence for consumers.

We are backed by top-tier VC and angel investors who are pioneers in digital health, including tech luminaries from Amazon, Everlywell, Livongo, and more. Frontrow Health’s Founder & CEO, Irfan Alam, formerly led business strategy at Everlywell, a consumer health unicorn, before heading to Harvard Business School for his MBA and being awarded Forbes 30 under 30.

Website for more info: https://www.thefrontrowhealth.com

Example digital store: https://app.thefrontrowhealth.com/welcome/CMCNALLY

Example doctor badge: https://thehealthyelephantsclub.com/products/balance

The role

Our company is on an upward trajectory and evolving rapidly. Though we are moving quickly we will not compromise on making decisions based on rigorous research. Therefore we are hiring our second researcher to help us to make optimal business and product decisions and evolve an impactful and maturing research team.

You will be responsible for…

Gathering robust and actionable insights on how to improve the value of our various doctor badges to health and wellness shoppers — and, by extension, increase our health brand partners’ sales
Designing (mainly) qualitative and (occasional) quantitative research studies using different methods and techniques to more deeply understand consumer trust and mistrust in healthcare, and how our badges can have greater positive impact
Uncovering unmet needs while testing the viability of potential solutions, mainly through generative and evaluative research
Collaborating on projects with designers, business strategists, product managers, program managers and engineers

You are/have

A savvy, mixed-methods researcher that will champion the voice of our users, and is obsessed with understanding their pain points, the weaknesses of our existing solutions, and recommending critical improvements
Highly organized and comfortable managing different work streams, including design, testing, presenting findings, iteration, and more, throughout a single sprint
A XF team ninja with outstanding EQ, communication and presentation skills
Thrive without micromanagement — you love independence and can self-motivate to meet and exceed expectations. And! You enjoy collaborating with other researchers to elevate their research practice.
You’re ready to be scrappy at a fast-moving startup, working as a thought-partner to the Head of Design & CEO and the Head of Research

Minimum Qualifications

Master’s degree in a human behavior-related field such as Human-Computer Interaction, Psychology, Sociology, Information Science, or Computer Science
3-5 years experience in UXR at a startup or fast-paced team
Experience at a healthcare company (moonshot: experience in e-commerce as well)

Preferred Qualifications

Basic Figma skills to create and iterate on prototypes

What You’ll Gain & Why You'll Love Working Here

Venture backed by top-tier firms
Competitive salary + commission + benefits, along with an early-employee stake in the company
The opportunity to be an early leader at the next digital health rocketship
The chance to scale a unique, first-to-market solution in a booming industry
A once in a lifetime role growing something that makes a difference in the world

FrontrowMD (A.k.a Frontrow Health) jobs

Senior UX Researcher