Established computer consulting firm is seeking a fulltime tech support rep. Must be detail oriented, organized, hard-working, honest, dependable and punctual. Outstanding interpersonal skills are required for interfacing with clients and consultants. Generous salary with benefits.

Responsibilities including but not limited to:

Level 1 Support
Provide technical hardware, software and network support
Field help desk calls and record initial requests
Resolve tier one end-user problems
Escalate tier two requests
Contact third-party vendors for service repair when required
Schedule jobs and monitor system activity

Applicants must have the following qualifications:

Minimum of 2 years of relevant experience and/or education
Excellent Customer Service
Problem Solving Skills
Sense of Humor

Applicants must have an intermediate knowledge of the following:

Windows Server 2012 - 2022
Hyper-V / VMware
Active Directory
MS Exchange Server 2010 - 2019
MS Office Suite
MS Outlook
MS Windows
MS Remote Desktop Services
Office 365 Admin

The following are a plus:

Computer Science or IT Degree
Microsoft Certification
Kaseya experience
Connectwise Manage or other ticket management system
StorageCraft ShadowProtect Backup experience
Bitdefender Antivirus experience
Troubleshooting and installing software in a corporate environment
Remote troubleshooting and help desk
Past Managed Service Provider (MSP) experience extremely preferred
Excellent verbal and written communication
Funny Laugh

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