Established computer consulting firm is seeking a fulltime tech support rep. Must be detail oriented, organized, hard-working, honest, dependable and punctual. Outstanding interpersonal skills are required for interfacing with clients and consultants. Generous salary with benefits.

Responsibilities including but not limited to:

Level 1 Support
Provide technical hardware, software and network support
Field help desk calls and record initial requests
Resolve tier one end-user problems
Escalate tier two requests
Contact third-party vendors for service repair when required
Schedule jobs and monitor system activity

Applicants must have the following qualifications:

Minimum of 2 years of relevant experience and/or education
Excellent Customer Service
Problem Solving Skills
Sense of Humor

Applicants must have an intermediate knowledge of the following:

Windows Server 2012 - 2022
Hyper-V / VMware
Active Directory
MS Exchange Server 2010 - 2019
MS Office Suite
MS Outlook
MS Windows
MS Remote Desktop Services
Office 365 Admin

The following are a plus:

Computer Science or IT Degree
Microsoft Certification
Kaseya experience
Connectwise Manage or other ticket management system
StorageCraft ShadowProtect Backup experience
Bitdefender Antivirus experience
Troubleshooting and installing software in a corporate environment
Remote troubleshooting and help desk
Past Managed Service Provider (MSP) experience extremely preferred
Excellent verbal and written communication
Funny Laugh

No Recruiters!

Do not call or stop by!!

Comprehensive Business Systems jobs

IT Helpdesk Support