Remote potential | Green Card or Citizen requirement
This Sr. Product Manager will support customer implementation of our Utilization Management and Pharmacy product suite, to ensure customer satisfaction and serve as a key interface and liaison for our client base. The ideal candidate will have Utilization Management or Pharmacy/PBM product management experience with exemplary customer service skills, capable of de-escalating and proactively responding as client issues arise. The role is a senior level product manager with significant client product support duties.
- Support client implementation of UM/CM and/or Pharmacy/PBM software solutions
- Maintain and update Pharmacy Product training materials before and after each release
- Proactively elicit customer’s detailed functional and system requirements and manage implementation of those requirements throughout the course of the project(s).
- Support clients after implementations, helping with new features, demand resolution
- Troubleshoot application issues within client environments using Pharmacy business processes and regulations.
- Participate in customer meetings, understanding detailed customer requirements and working to establish and meet customer expectations
- Develop an expertise in our solution suite, supporting PBM and Pharmacy product customers
- Collaborate with Product Owners, Product Managers, and development teams on Product initiatives
Requirements:
- 5 years as Product Manager with recent Utilization Management, Care Management or Pharmacy/PBM product experience
- Strong Client support initiative and experience, capable of client diplomacy and strong ability to de-escalate
- Experience working in or supporting health plans or healthcare software organizations
- Experience with product workflows, product design, UI/UX, mockups, etc
- Experience with JIRA and Product design tools
- Clinical workflow, clinical experience would be a big PLUS
- Position may require travel once per month or once every other month (2-3 days per trip)
- Able to work daily on EST time zone.
- Green card or US Citizenship required
