We are seeking a talented Account Manager to join our dynamic in-house agency team in partnership with our Burt’s Bees Brand teams in Durham, North Carolina
Position Summary
In the account manager role, you will play a pivotal role in ensuring the seamless publication and management of digital content across our social and email platforms.
In this role you will:
- Successfully manage multiple social and digital content projects across our Burt’s Bees brand.
- Maintain day-to-day communications with key partners, including brand engagement members, integrated agency partners, and vendors.
- Develop briefs and ensuring all approvals and insights are gathered.
- Understand and integrate social and digital strategies with traditional marketing channels.
- Manage the day-to-day posting of social media content and plan out the social media calendar, setting
cadence of posts and balancing variety of content themes to align with brand content strategy.
- Monitor social media community management to ensure teams are engaging and responding frequently and accurately on TikTok, Facebook, Instagram, and Twitter.
- Build social media ads for key platforms and manage paid content tracking document, partnering with internal and external stakeholders for inputs.
- Evaluate organic social media analytics and reports to provide learnings from past content and optimize future content.
- Understand and communicate the implications of project changes to budget and delivery timelines.
- Proactively ask questions and problem-solve with Creative, Project Management, and Digital Experience departments.
- Demonstrate an ability to anticipate needs and prioritize projects and actions in real-time.
- Stay current on all timelines, briefings, launch dates, and meeting times.
Years and Type of Experience:
- 3+ years of account or brand management skills with attention to detail
- CPG and/or agency experience preferred.
- Strong understanding of social media platforms, online communities, and engagement strategies
- Understanding of CRM or email marketing
- Experience working with creative and technical teams.
- Experience with digital campaigns, website development, social and video content production
Skills and Abilities
- Excellent ability to multi-task, using exceptional planning and analytical skills.
- Proven communication, organizational and written skills for business environment.
- Ability to interact with all levels of management.
- Comfortable working in a fast-paced environment – same day turnarounds frequently required and priorities change quickly
- Proactive thinker--ability to always be one step ahead.
- Strong ability to take initiative, create and implement processes.
Education Level/Degree:
· Bachelor’s degree BA/BS (in related fields)
We are committed to fair and equitable pay and are transparent with current and future teammates about our full hour pay ranges for this position.
The expected hourly rate pay range for this position is $50-$55 per hour.
