As HR Manager, you’ll make sure our employees are enabled and empowered through HR programs in your hotel. You’ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.
A little taste of your day-to-day:
- Create programs to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
- Educate and train managers on HR disciplines to foster productivity and enhance performance.
- Welcome and conduct new team member orientation.
- Oversee maintenance of accurate and up-to-date personnel files and records for all employees
- Ensure hotel or company hiring standards and applicable laws and regulations are followed.
- Build great relations with outside contacts.
- Help create the Human Resources department budget and control expenses.
- Monitor staffing to manage costs.
- Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
- Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction.
- Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
- Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
- Ensure compliance with relevant employment laws, policies, and procedures.
- Conduct annual HR compliance/standards self-audit.
- Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programs.
- Escalate serious issues.
- Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.
- Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
What we need from you:
High school diploma / secondary education / equivalent
2 years’ related experience in Human Resources, or an equivalent combination of education and experience
Some college courses in Human Resources, Employment Law, or related field preferred.
Must speak fluent English.
Other languages and hospitality experience preferred.
What you can expect from us:
The annual pay range for this role is $75,000-$85,000 a year.This range is only applicable for jobs to be performed at InterContinental San Diego. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve.
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So, join us and you’ll become part of our ever-growing global family.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
