AV OPERATIONS ENGINEER
Core skills:
Audio Video Technology
Supporting and setting up Audio/Video systems for small to large rooms including public spaces.
Supporting Web Conferencing applications for onsite, remote and hybrid meetings (i.e. Zoom, teams).
Setting up, troubleshooting, deploying and maintaining hardware and software for enterprise.
• Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure
• Ensure that all faults are reported in the correct way and in a timely manner
• Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly
• Providing first-line support, including on-the-spot diagnosis and rectification of minor faults and problems as and when they occur.
• Ensure all multimedia/presentation rooms are maintained in good working order
• Perform maintenance visits, on-going technical support and provide advice and information to colleagues in the support team.
• Communicate effectively to peers, management and customers.
• Supporting and setting up Audio/Video systems for small to large rooms including public spaces.
• Supporting Web Conferencing applications for onsite, remote and hybrid meetings (i.e. Zoom, teams).
• Setting up, troubleshooting, deploying and maintaining hardware and software for enterprise.
• Creating and updating tickets
• Responding to incoming incidents and/or help requests from end-users
• Prioritizing and scheduling tickets and resolutions.
• Evaluating documented resolutions and analyzing trends for ways to prevent future problems.
• Performing duties with minimum supervision and making good judgment calls for system issues escalation.
• Perform quality assurance checks on installations and identify any issues that need resolving, and work in close collaboration with the AV integration team and the project manager to ensure they are resolved.
• Responsible for fault finding and technical resolution during the commissioning phase, escalating to third parties where necessary.
Terms and Start
- 12 month contract
- On-site in Sunnyvale, CA
- SHIFT: 6AM to 3:30 PM PST
