Area Manager – Florida and South Carolina
Location: Florida, occasionally traveling to Charleston, SC
FLUENCY in ITALIAN is REQUIRED
Our client is a leader in the Italian luxury fashion industry, currently seeking to add an Area Manager to their growing team.
Position Overview
As a Area Manager – Southeast you will play a pivotal role in overseeing and optimizing the performance of multiple retail stores and departments across the Southeast areas. You will foster a culture of excellence, teamwork, and integrity while promoting shared success and ensuring a positive work environment. Your resourcefulness and commitment to the highest standards will contribute to the overall success of our retail operations.
Key Responsibilities
Sales Leadership
- Develop and implement strategies to achieve and exceed sales targets across all locations.
- Monitor sales performance and provide regular feedback and coaching to store managers and sales teams.
- Analyze sales data and trends to identify opportunities for growth and improvement.
Clienteling
- Lead efforts to create and maintain strong relationships with VIP and loyal clients.
- Implement and oversee clienteling programs across all locations, ensuring sales teams are proactively engaging with top clients.
- Monitor clienteling activities, ensuring each client receives personalized service, product recommendations, and exclusive access to new collections or events.
- Train store managers and sales associates on clienteling techniques, fostering a culture of relationship-building and long-term customer retention.
- Track clienteling performance metrics and develop strategies to enhance customer loyalty and repeat business.
Performance Management
- Set performance expectations and KPIs for individual stores, regularly reviewing and addressing areas for improvement.
- Provide coaching and support to store managers to achieve and exceed targets.
Team Management
- Lead, motivate, and inspire a team of store managers, sales associates, and stylists to deliver outstanding customer experiences.
- Fully responsible for the staff hiring process, including training on products and company directives.
- Conduct regular training sessions to ensure staff are knowledgeable about products, sales techniques, and brand standards.
- Foster a positive and collaborative working environment across all stores.
Operational Excellence
- Responsible for maintaining brand integrity across all company initiatives, projects, departments, and staff within the US market.
- Ensure that all locations adhere to company policies, procedures, and standards.
- Complete and enforce an operational guideline directive, manage store inventory processes, and facilitate IT/Property management/Store design issues.
- Oversee inventory management, visual merchandising, and store presentation to ensure consistency with the brand image.
- Coordinate with logistics and buying teams to optimize stock levels and product availability.
- Ensure organization in stockroom and office areas.
New Location Openings
- Manage the hiring and interview process for new stores, coordinating and assisting with staff training.
- Oversee project management during the construction process, ensuring approved floor plans are followed.
- Order all necessary supplies and ensure smooth operations during the opening phase.
Customer Experience
- Uphold the highest standards of customer service, ensuring that all customers receive personalized and memorable experiences.
- Manage and resolve customer service issues in a timely and professional manner.
- Leverage customer feedback and insights to continuously improve service and product offerings.
Business Development
- Identify new business opportunities and potential partnerships within the fashion and luxury market.
- Represent the brand at industry events, fashion shows, and networking opportunities to promote growth and brand awareness.
- Collaborate with the marketing team to drive in-store promotions, events, and campaigns.
Store Locations
The Regional Retail Manager will oversee the following stores in Florida and South Carolina:
- Boutique: Charleston, Palm Beach, Naples
- Department Stores: Palm Beach Gardens (Women & Men), Aventura (Women & Men), Boca Raton (Women)
- Outlet: Sawgrass
Qualifications
- 3+ years in a Senior Store Manager position.
- Experience in people management and leading cross-functional teams.
- Fluency in Italian is required.
- Experience opening new stores is preferred.
- Previous experience in the luxury retail industry is highly desired.
- Ideally, the candidate will be based in Florida.
Benefits
- Health insurance (visual/dental)
- Bonus
- PTO
- 401k
- Clothing allowance + Clothing discount
