Primary Job Functions:
We have an immediate opening in our home office located in Hanover, Maryland. This position is responsible for servicing our agent partners and our policyholders. Each representative services 60-100 incoming calls per day in addition to other daily activities. We assist with questions on policies, billing, coverages, cancellations as well as guidance to our agents on how to accurately quote a policy. We do this for all states we do business in and for all products - personal auto, motorcycle, and commercial auto.
Qualifications:
Math skills required. Attention to detail and ability to multi-task. Excellent communication, organizational, and customer service skills. Requires ability to learn and understand insurance program differences between several states and how to process requested policy changes, while still cordially and courteously servicing 60-100 incoming calls per day. Patience and listening skills - leading to problem-solving (what is really being asked of me on this call) is a must. Flexibility to work either an 8:30-5 or 9:30-6 pm shift. Bachelor’s Degree or equivalent industry experience is helpful but not required.
