Field Service Technician
Location: Charlotte, NC
Travel: Up to 90%
About the Field Service Technician role:
ProSearch Recruiting Partners, an independent franchise of the MRI Network specializing in factory automation career recruitment in the machine tool industry, is recruiting for professional Field Service Technicians to join a well-established machine tool company with over 60 years of experience serving a well-established southeast customer base. As a Field Service Technician, you will play a crucial role in ensuring the smooth operation of our customers' machinery. You will be responsible for installing, troubleshooting, repairing, and maintaining various CNC machine tools and controls.
Key Responsibilities of a Field Service Technician:
- Travel to customer sites in the southeast to provide on-site service.
- Install, troubleshoot, repair, and maintain CNC machine tools and controls.
- Train customers and internal team members on proper equipment usage and maintenance.
- Collaborate with internal departments and external vendors to resolve service issues.
- Conduct high-quality, efficient, and timely repairs, preventive maintenance inspections, and machine/tooling installations.
- Recommend modifications and improvements to equipment, processes, and procedures.
- Continuously review and improve current processes.
- Accurately document service activities and generate reports.
- Adhere to all safety policies and procedures.
- Drive company vehicles to service calls.
- Perform other duties as assigned.
A Qualified Field Service Technician will:
- Ability and willingness to learn new technologies.
- Strong background in CNC machine tool service field work, MAZAK preferred
- Passion for customer satisfaction and excellent communication skills.
- Preferred formal education/training in troubleshooting, repair, and installation of CNC machine tools.
- Strong mechanical and electrical aptitude.
- Ability to handle a physical workload.
- Physical Demands
- Ability to stand for periods up to 4 hours without breaks
- Ability to move/climb around machines
- Must be able to lift up to 50 pounds
- Required to use hands to finger, handle or feel.
- Reaching with hands and arms
- Must be able to talk and hear to accomplish job
- Industry setting with moderate noise
Field Service Technician will be rewarded with:
Target compensation $80,000-90,000 total earnings, potentially flexible for the best candidates
- Comprehensive Benefits
- Medical
- Dental
- Vision
- Vacation time
- Per diem
- Travel expenses covered
- 401 K
- Opportunity for career growth!
Must be authorized to work in the United States without sponsorship
This Company uses E-Verify to confirm identity and employment eligibility