The Associate District Manager is responsible for overseeing a small portfolio of properties. In addition, they will assist in managing the operations, fiscal performance, customer service, maintenance, compliance, and resident programs within the portfolio at New Hope Housing.
The Associate District Manager will support and execute the organization’s mission and strategies related to property management operations by directing team members, and by implementing the policies, procedures, and practices that enable each property to meet and exceed budgeted financial goals, achieve operational performance objectives, ensure compliance with all regulations, meaningful and successful resident programs, excellently maintained properties, and superior customer service.
Overview of Duties
BUILDING TEAMS
· Support the Senior District Manager in fostering high-performance teams, ensuring that property staff are well - trained and aligned with the organization's mission.
· Work with the Property Management team to implement strategies, plans, processes, and procedures. This includes maximizing efficiencies and effectiveness for the day-to-day operations and employee engagement.
· Promptly inform supervisors of employee and resident issues and effectively communicate on a regular basis with senior management to provide updates on community operations and issues. Implement on-going staff training along with counseling and guidance as needed. Document employee performance and take action when necessary.
· Evaluate the performance of individual staff members and make compensation recommendations.
· Forge a high-performing, emotionally intelligent team, and establish rapport with team members across departments.
· Ensure the Team is adequately staffed and make recommendations and adjustments as needed.
· Maintain a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
· Provide quality service by enforcing quality and customer service standards.
COLLABORATIONS
· Collaborate with all partners to ensure effective and smooth operations. Handle escalated-property level issues; identify current process shortcomings and partner needs.
· Work with the Senior District Manager to identify process improvements and address property-specific needs.
COMPLIANCE
· Working with the Director of Compliance, ensure property compliance with all local, state, federal, and licensing rules and regulations associated with the operations of the buildings under their scope of authority
FINANCE
· Collaborate with the Director of Property Management, Vice President of On-site Operations, and Chief Financial Officer to develop and implement community budgets and ensure optimum operation and financial performance of assigned communities.
· • Monitor the overall financial performance of all properties within the portfolio, while maintaining Company standards.
· Monitor rent collection activities including timely collection for rent, deposits, fees, etc., along with timely bank deposits and eviction proceedings.
· Monitor delinquency weekly in accordance with established goals; keep expenses in line with the budget.
· Oversee the purchase and/or approve purchases for necessary equipment, office supplies, and other needed items for the community on a timely basis.
· Monitor the accurate accounting of all on-site transactions such as rental payments, move-ins, move-outs, resident demographics, lease renewals, recertifications, etc.
PROPERTY MAINTENANCE
· Ensures all communities are maintained in a manner that is in the long-term benefit of the organization.
· Ensure that all maintenance tasks are completed in a timely manner and to the satisfaction of the resident, our customer.
· Conduct regular community inspections for needed repairs, landscaping issues, and proper utilization of assets.
· Inspects maintenance repairs and available units for readiness, as well as recently vacated units to assess needed repairs and replacement.
· Meets with NHH Officers, Senior Staff, and Vendors for advice, assistance, and direction on community improvements.
· Oversee adherence to the established preventative maintenance program
· Oversee adherence to established safety and security programs
RESIDENT SERVICES
· Working with the Director of Resident Programs, support the integrated programs and services model that promotes, expands, and protects the organization’s commitment to quality of living and quality of life for each resident.
· Working with the Director of Compliance and Resident Programs, ensure conformity with grant requirements and Fair Housing Laws in all matters
· Work with assigned Community Managers to ensure they are actively participating in resident services programs held in their community.
GENERAL
· Effectively work collaboratively with different work groups throughout NHH, including, but not limited to, Compliance, Maintenance, Resident Services, and Accounting and Human Resources.
· Ensure compliance with, and follow all organizational systems, programs, training, policies, and procedures as required and comply with relevant legal matters.
· Assist in the development of new residential properties, ensuring new projects support onsite operations’ needs.
· Property Management Associate may be placed in charge of a property with full District Manager authority.
· Respond Appropriately to After Hours “On Call” emergencies - on nights and weekends
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
QUALIFICATIONS
· Bachelor Degree from an accredited college or university
· 3 years of relevant experience may be substituted
· CAM certification; must obtain CAPS certification within 2 years
· Tax Credit Specialist certification, and Fair Housing Specialist certification must be obtained
· Strong knowledge of Fair Housing
· Ability to interact with a wide variety of people – personnel, residents, local agencies, contractors, and owner
· Sound judgment, accompanied by diplomacy and patience
· Ability to take initiative; think independently and critically
· Ability to work independently
· Ability to handle multiple projects simultaneously in a highly demanding environment
· Ability to work a varied schedule including weekends and holidays as required
COMPETENCIES
· Change Leadership
· People and Organizational Development
· Collaboration and Influence
· Conflict Management
· Critical Thinking
· Organizing and Planning
· Risk Management
· Decision Making
· Problem Solving
· Results Driven
· Business Acumen
· Communication
· Customer Service
REQUIREMENTS
· This job operates in a professional office environment. This role routinely uses standard office equipment such as computer, phones, photocopiers, filing cabinets and fax machines
· Must have access to a personal vehicle and hold a valid state driver’s license and insurance
· Must have a mobile phone with reliable service.
· Ability to respond to emergencies after normal business hours.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must be able to negotiate a construction site during all phases. Must be able to lift 20 lbs.
NEW HOPE HOUSING, INC. IS AN EQUAL OPPORTUNITY EMPLOYER.
THIS JOB DESCRIPTION DOES NOT CREATE EITHER AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT OF ANY SPECIFIC DURATION. ALL EMPLOYMENT WITH NHHI IS “AT-WILL” MEANING THAT EMPLOYMENT WITH NHHI MAY BE TERMINATED AT ANY TIME, WITH OR WITHOUT NOTICE, FOR ANY REASON OR NO REASON, BY EITHER NHHI OR THE EMPLOYEE.
