About the Opportunity
This is an opportunity for a Director of Operations to join a prominent and successful real estate team at Douglas Elliman that is known for its exceptional work in New Development. The Director of Operations will be the point person for all business operations behind the scene, providing the team lead with hands-on support and exceptional communication. The Director of Operations will also be responsible for managing the Sales Team's business operations.
About the Company
Over the past 20 years, the Team has transacted in over $2 billion of luxury assets in townhouse, mansion, condo, and cooperative markets across the city. The Team represents buyers, sellers, developers, investors of luxury, architecturally significant, commercial and other properties of importance in New York City and around the world.
Role and Responsibilities
Team Management & Business Administration
- Assist in engendering a team culture of inclusivity, collaboration, respect, hard work and efficiency: as a small team, the culture and how it affects each member is important
- Create operational and administrative processes for team members to follow, which promotes efficiency and accountability to their respective tasks
- Set goals and track the progress of Team Lead and Team members and manage their periodic reviews
- Track team splits, team members' workloads and experience to assist the Team Lead in assigning new business
- Assist Team Lead in commission payouts and manage brokerage pay advances and expense reimbursements
- Oversee broker and new staff recruitment, and vetting new consultants and vendors
- Business liaison between Team + Brokerage, including accounting, legal, marketing, PR
Resale Management
- Oversee Team Resale business, ensuring collaboration and clear communication between team members, support and brokerage staff
- Support agents as needed with pitches including pricing and marketing proposals
- Support agents as needed with exclusives, disclosures, board packages
New Development Management
- Oversee and support New Dev PM manage and enhance the internal team organization to ensure maximum efficiency and timely response for Client.
- Assist Team Lead and New Dev PM in pursuing, pitching and vetting potential new developments, analyzing financial plausibility and return on investment potential
Business Development
- Support Team Lead on all pitches, prospecting and new business pursuits
- Oversee Pipeline, tracking leads, prioritizing focus and strategizing ways to “warm” leads
- Manage and support Team Lead and Marketing Coordinator on CRM
- Manage PR process, ensuring continuity of brand messaging and strategy
- Manage Marketing Coordinator around schedules and production, quality control, etc for print, digital, video, website, social media, etc.
Qualifications
- Bachelor’s degree preferred
- Experience with Google Suite, Outlook, Microsoft Word and Excel
- A minimum of three to five years of working in a support role
- A minimum of three to five years of experience in NYC Real Estate industry
- Work experience in New York City; knowledge/familiarity with neighborhoods, transportation restaurants, bars, shopping, etc.
- Outstanding organizational skills
- Exceptional professionalism, communication (both written and verbal) and interpersonal skills
- Strong work ethic, highly responsive with a warm attitude
- Calm demeanor under pressure and ability to remain professional at all times
- Experience working collaboratively with the ability to execute independently
- Self-starter, proactive, extraordinarily detail oriented with a “no task too big or too small” attitude
- High level of emotional intelligence, discretion towards UHNW clientele, and affinity for elevated service
Compensation:
$110,000 - $130,000, depending on experience
