Title: T1/T2 NOC Help Desk
Location: Onsite in Tampa, FL
Type: Direct Hire
Shift: Monday to Friday 3pm to 11:30pm EST
Rate: $20.00 - $26.00/hr
REQUIRED SKILLS AND EXPERIENCE
- 2+ years of experience within a helpdesk environment - Good understanding of network troubleshooting to include connectivity and latency - Understanding of ports, protocols, IP addresses - Basic Windows and Linux commands - Excellent communication and customer service skills - must be comfortable working second shift: 3-1130 PM Mon-Fri
NICE TO HAVE SKILLS AND EXPERIENCE
- Physical security experience (access controls, CCTV, cameras, etc) - Data center experience - IT certifications (A+, Network+, Security+)
JOB DESCRIPTION
An employer is looking for a NOC Help Desk candidate in the Tampa, FL, area. The candidate will be working in a NOC that doubles as a call/support center for their customer. This position focuses on tier 2 network troubleshooting support. The candidate will be responsible for working on any escalated tickets as well as network monitoring.
