Resident Manager, Multifamily
The Company
Founded in 1925, Rudin Management Company (“Rudin”) is a multigenerational, family-owned company that develops, owns, and manages a portfolio of sustainable, diversified, best in class real estate assets and investments that create value for the communities where they exist.
Led by the third and fourth generations of the Rudin family, Rudin controls one of the largest privately owned real estate portfolios in New York City overseeing daily operations of 32 properties in New York City, including 15 commercial office buildings totaling 10.1 million square feet and 17 multifamily properties containing 4.7 million square feet. The company maintains a long-term approach to developing, managing, and maintaining timeless developments within the city of New York and is committed to reinvesting in and enhancing its properties.
Rudin prides itself on a high level of customer service to its tenants and residents, a corporate culture respectful and supportive of its employees, a commitment to Diversity, Equity, Inclusion and Access, and its sterling reputation as a corporate citizen within the City. The Rudin family has a long tradition of service and philanthropy in New York City.
For more information on Rudin and its portfolio, visit www.rudin.com.
The Position
Rudin, as agent, seeks a Resident Manager to oversee the facilities operations and personnel management for one or more assets with a combined unit count of between 50-300 units. The ideal candidate will have extensive experience managing buildings in the Manhattan submarket. This role reports to the Head of Facilities, a Senior Resident Manager, or a General Facilities Manager, and will have between 5 and 15 direct reports in roles ranging from Porter to Assistant Resident Manager. This is a 32BJ position.
Responsibilities:
Manages a team of 32BJ staff, new hires; trains and develops other team members.
Partners with the General Manager or Senior Community Manager to deliver a high level of customer service.
Oversees preventative maintenance; building system reviews; work orders and logs; seasonal maintenance, including snow removal; unit turnovers; and improvements across residential units and some commercial spaces.
Closely manages maintenance budget and financial controls. Manages timely invoicing from vendors. Works closely with AP and accounting to facilitate a smooth payment process.
Adheres to all regulatory requirements and conducts monthly inspections of all buildings and grounds to ensure compliance with governmental policies and procedures.
Ensures safety standards, safe work practices, and emergency responses are maintained; is responsible for the safety of residents and resident spaces.
Builds and maintains harmonious resident relations through delivering excellent, consistent service and timely repairs while up adhering to all Fair Housing practices.
Maintains tools, equipment, and workspaces to ensure they are in proper working order.
Communicates and reports to Head of Facilities any matters regarding liability and risk management issues at the property as well as any suggestions to improve or enhance quality of life issues for our residents.
Oversees apartment turnover scheduling for move-ins, move-outs, and transfers.
Accurately manages vacant turn dates using Yardi software.
Manages Move in-Move out process as per policy. Completing all necessary steps including timely inspections and notification.
Maintains the utmost confidentiality of all resident, client, and staff information.
Maintains and monitors a written property maintenance and preventive maintenance program and oversees the implementation of same maintenance projects and staff.
Periodically inspects vacated apartments and common areas with front of house for purposes of quality control.
Partners with Operations team on safety and training initiatives.
Is available to respond to escalated maintenance emergencies at any time needed.
May be required to live onsite.
Requirements:
5+ years of experience in an apartment maintenance leadership role managing union employees
High school diploma; Bachelor’s degree preferred
Knowledge of NYC building codes, regulations, and violations
Working knowledge of building operations (steam boilers, electrical, elevator, scopes of work for repairs, etc.)
Strong communication, interpersonal, and problem-solving skills
Strong organizational, time-management, and supervisory skills with attention to detail
Ability to manage multiple projects, exercise independent judgment and work independently
Proficient in Microsoft Word, Excel and Outlook, and experience with Yardi software
Ability to navigate both Microsoft Teams and Zoom apps
Budget experience, i.e. PO’s, GL codes, variance explanations
Compensation:
Compensation for this role is subject to the terms of the 2022 Resident Managers Agreement, or collective bargaining agreement in effect. The annual salary for this position ranges from $90,000 - $110,000*.
*Salary may vary based on work experience, market conditions, and qualifications/training.
Rudin, as agent, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Rudin makes hiring decisions based solely on qualifications, merit, and business needs at the time.
