The Pharmacy Fulfillment Technician is responsible for preparing, filling and distributing prescriptions according to client orders/specifications, maintaining equipment and inventory in the pharmacy and record keeping related to patient and drug information.
Responsibilities
- Assist the Pharmacist in reviewing, processing, preparing, filling, labeling and dispensing of medications, supplies, and the provision of pharmaceutical care.
- Verify information on prescriptions received prior to processing (correct prescriber, name of patient, patient information, medication, dose, quantity, number of refills, lot and expiration date).
- Communicate with Patient Service Center (PSC) representatives as necessary to ensure medication compliance, medication and supply inventory, and overall coordination of care and as applicable.
- Account for delivery receipts for all delivered prescriptions.
- Follow HIPAA and privacy law guidelines, and any other local or federal laws.
- Maintain all records including prescription logs and related files.
- Receives, stores and logs inventory and returns, verifies quantities against invoices, and informs supervisors of stock needs or shortages
- Assist Inventory Specialist with expiration date review of all medications on a scheduled basis and prepare outdated medication for destruction according to procedure.
- Post payments and shipments to ensure accurate payment status and accurate account activity.
- Evaluate all completed prescriptions/authorizations to ensure that the appropriate information has been obtained to allow for compliance with applicable standards and regulations.
- Perform follow up on all outstanding prescriptions/authorizations and communicate discrepancies to pharmacist or PSC technicians.
- Perform problem solving on order delays.
- Perform Quality Assurance checks on automated technology specific to pharmacy equipment and shipping requirements
- Maintain a clean and orderly work site.
- The above duties are meant to be representative of the position and not all-inclusive.
Qualifications
MINIMUM JOB REQUIREMENTS:
- High School diploma or equivalent
- One (1) year of pharmacy operations or logistics experience
- State specific Pharmacy Technician License, or commitment to complete the technician in training requirements approved by the state specific Board of Pharmacy, within one year of hire date
- Ability to read, write, speak, and understand the English language
PREFERRED EDUCATION AND EXPERIENCE:
- One (1) year of previous specialty pharmacy technician experience with exposure to fulfillment of prescription orders
- Nationally certified through the PTCB or another approved certifying agency
- Inventory or logistics control experience
- KNOWLEDGE, SKILLS & ABILITIES:
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Excellent problem-solving and organization skills
- Ability to learn from a variety of techniques
- Ability to follow established process flows
- Ability to recognize subtle differences in names and numbers
- Ability to work effectively in highly stressful situations, exhibiting flexibility in changing situations
- Knowledge of medical terminology (including sig codes and Roman numerals), brand and generic names of medications, and general pharmacy terminology
- Computer literacy to include operating systems, Microsoft Office Suite, presentation software, communication and collaboration tools, and Adobe PDF or comparable
PHYSICAL DEMANDS:
Location of job activities 100% inside
Noise and / or vibrations exposure
Reaching (overhead), handling, and feeling
Stand, bend, stoop and sit for prolonged periods of time
Lift, carry, and move up to 50 pounds
