Very exciting, recently opened high-profile restaurant concept is looking for an experienced, service-oriented General Manager who understands fine dining to lead their team. The ideal candidate comes from a high-level service pedigree in acclaimed restaurants, and is a hands-on self-starter when it comes to leadership, implementing systems, and training staff. Someone with sophisticated floor presence who can lead the team by example while balancing financial oversight and driving the growth of the business. The restaurant features Michelin-caliber menu offerings and service standards in a more laid back, chic-casual setting, and the team is looking for someone who understands these dynamics with a proven background of success in a demanding service environment. Rare opportunity to be part of an extra special concept with great potential for growth!
General Manager Responsibilities:
- Oversee and positively impact all areas of the business including: sales, costs, employee retention, guest service and satisfaction, food & beverage quality, cleanliness, sanitation, and other facilities maintenance
- Provide leadership and support with a significant, elegant floor presence
- Continually strive to educate and develop of staff as it relates to food, beverage, and especially service
- Grow and mentor the team through training, development, recruitment and onboarding of new members
- Manage day to day operations of the restaurant alongside executive team & uphold quality standards (daily reports, cash handling and deposit procedures, roles and responsibilities, station guidelines, safety protocols, cleaning and maintenance schedules, sidework checklists, opening and closing duties, shift change outline, injury reporting, etc )
- Taking ownership of the business to increase sales and profitability
- Oversee floor and kitchen management and ensure standards are met & exceeded as pertains to COGS, inventory management, staffing and cleanliness
- Ensuring all team members are compliant in required training (safety, PCI, TIPS, etc), have completed in a timely manner and are adhering to standards
- Ensuring all payroll policies and procedures are followed, including management of timekeeping for compliance and accuracy
- Provide reports and analysis of business related data and KPIs
- Liaise with property leadership, staff, and guests as well as surrounding community to develop and improve relations
- Clear and effective communication to all team members, executive leadership and stakeholders
- Holding weekly management and daily shift meetings to communicate updates regarding operations, financial reporting, employee driven topics, training, education on changes and new processes, product or equipment introductions
- Manage the streamline of communication between outside purveyors, ensuring effective delivery of goods and services
- Implement appropriate outlet level controls to assure that goods are ordered as needed, materials are received in good condition and in the desired quantities and that accountability for purveyors is maintained
- Receive and resolve customer complaints in a timely and tactful manner to maintain and improve customer satisfaction
- Exercise sound managerial judgment and decision-making pertaining to all employee relations and personnel actions in order to build a positive, enthusiastic and professional culture
- Anticipate the needs of the establishment and act upon them
General Manager Requirements:
- At least 2-3 years’ experience as a Restaurant General Manager (GM), Food & Beverage Director (F&B), FOH General Manager or Service Director; or 5-6+ years as a Restaurant Assistant General Manager (AGM), Service Manager, Outlets Manager, or FOH Department Manager in a full-service, upscale or fine dining, chef-driven restaurant environment
- High service pedigree is required
- Background in Michelin and/or James Beard recognized restaurants is highly preferred
- Passion for food, beverage, and guest service
- Proven track record in leading and motivating a team
- Excellent written and verbal communication skills
- Strong interpersonal skills and ability to manage guest demands
- Acute attention to detail
- Ability and desire to take initiative to carry out complex responsibilities with little direction
- Highly effective problem-solving skills, especially when under pressure
- Ability to thrive in a high-pressure environment
- Exceptional standards for cleanliness, health, and safety
- Strong understanding of the P&L with an ability to control costs as aligned with restaurant’s goals
- Flexible schedule, including weekends, holidays, and late-night shifts is required
- Food Safety Certification
- Able to stand/walk for long periods of time
- Develops relationships with guests to create & maintain guest retention
- Experience and comfortability in dealing with high end/VIP clientele
- Process driven and able to implement operating procedures that will continue to maximize efficiency
Compensation Includes:
- Base Salary in the $90-115k range DOE
- Bonus Potential
- Medical Benefits
- Unlimited PTO
