Job Title: Functional Analyst - IT Sustainability
Location: Hybrid Onsite in Issaquah, WA 2-3x / Week
Type: 6 Month Contract to Hire
Job Description:
Functional Analysts are responsible for; understanding the requirements of users; understanding requirements for team/domain specific systems; performing technical system and data analysis; developing specifications, representing both user interface and data interface requirements; interfacing with the vendor on technical issues, providing input into technical designs; and assisting with the configuration of team/domain specific applications.
Job Duties/Essential Functions:
- Analyzes and delivers complex cross-functional business requirements and process flows.
- Performs gap analysis between as-is and to-be processes, and makes recommendations on areas for continual process improvement.
- Executes and leads the development of technical specifications by collaborating with technical and non-technical teams, translating functional designs into technical designs, validating macro designs, and reviewing micro designs.
- Performs systems and data analysis on applications to understand functional design requirements determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Manages, defines, drives, executes as needed, the implementation of configurations across applications and interfaces.
- Participates in the development of deployment and release work plan tasks within a phase.
- Performs implementation and configuration of Reply LEA and MAO systems, ensuring alignment with confirmed priority, business requirements, and team objectives.
- Designs, develops, configures, and test reports using Manhattan SCI.
- Collaborates with stakeholders to gather, analyze, and document business requirements and translate them into technical requirements and/or functional specifications.
- Assists the QA resources in designing Test Plans and executing Test Cases to ensure the system meets the functionality and/or performance expectations.
- Provides expert-level support and troubleshooting for Reply LEA, MAO, and Manhattan SCI-related issues by taking appropriate actions to prevent, investigate, and resolve system and/or process problems.
- Supports the Product Management team in communicating with peers, vendors, business stakeholders, and management to understand clear scope for all requests.
- Develops, maintains, and shares knowledge assets to drive faster issue resolutions, efficiency, and continuous improvement.
- Collaborates with appropriate business and IT teams to determine root cause and problem identification, and as appropriate, enhancement identification for future development work.
- Ensures timely, clear communication regarding high-priority issues with the appropriate stakeholders.
- Identifies, documents, coordinates, and tracks resolution progress and incident/problem trends in relation to vendor services, ensuring vendor’s contractual compliance.
- Collaborates with external teams to ensure alignments on priorities, development tasks, testing execution, and deployment activities.
- Develops and delivers training materials, SOP, knowledge-sharing sessions, and feature demo to end-users.
- Mentors and guides junior Analysts and team members to foster a culture of continuous learning and improvement.
- Monitors system performance and identifies opportunities for optimization, enhancement, and performance improvement.
- Documents and manages risks, issues, assumptions, and constraints impacting delivery efforts.
- Develops and coordinates operational controls, and associated metrics to measure success.
- Participates in periodic audits for solutions, planning, and delivery functions.
- Stays current with industry trends and best practices related to Reply LEA, MAO, Manhattan SCI, and related technologies.
- Regular and reliable workplace attendance at your assigned location.
- Ability to operate vehicles, equipment or machinery
- Computer, phone, printer, copier, fax
Experience, Skills, Education & Licenses/Certifications:
Required:
- 3+ years’ experience working with Reply LEA, MAO,,or similar Supply Chain/Warehouse Management systems.
- 3+ years’ experience developing reports using Manhattan SCI, IBM Cognos Analytics, or similar BI/Analytics/Reporting platforms.
- Proven track record of successfully implementing and configuring Warehouse Management and BOPIS solutions in a complex business environment.
- Strong analytical and problem-solving skills, with the ability to think strategically, drive solutions, and effectively negotiate with vendors/other teams to create a mutually beneficial solution.
- Ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.
- Detail-oriented and strong problem-solving skills, with the ability to analyze a situation for potential future problems.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Ability to quickly learn new technology; dedication to developing deep knowledge of available data and data tools, while managing multiple efforts.
- Resourceful, self-motivated, and accountable team player with a constructive mindset.
- Ability to support off-hours work as required, including weekends, holidays, and 24/7 on-call responsibilities on a rotational basis.
- Ability to travel domestically and internationally up to 50%.
Recommended:
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- Familiarity with working with vendors under a SaaS model.
- Familiarity with our company business areas from an IT perspective.
- Experience with service and project management tools ServiceNow, Jira, or similar tools.
- Successful internal candidates will have spent one year or more on their current team.
