Job Title: Patient Success Specialist (Full Time OR Part Time)
Location: Glastonbury, CT
Employment Type: Full-time and Part-time options available
About Our Client:
We are dedicated to helping individuals achieve their wellness goals through holistic approaches and personalized care. We believe that true wellness encompasses both the mind and body, and we are looking for a passionate Patient Success Specialist to join our team and enhance our clients’ experience on their wellness journey.
Role Overview:
As a Patient Success Specialist, you will be a key point of contact for our patients, guiding them through their wellness programs and ensuring their success. Your genuine passion for helping people, combined with your organizational skills, will play a vital role in supporting patients as they embark on their wellness journeys.
Key Responsibilities:
Patient Onboarding:
- Conduct initial meetings with new patients to discuss their wellness packages.
- Create preliminary plans tailored to individual patient needs.
- Take body measurements, photos, and ensure all necessary materials are provided.
Regular Check-ins:
- Hold consistent check-in sessions with patients to track progress.
- Provide accountability and support while adjusting plans as needed to facilitate progress.
Progress Tracking:
- Conduct mid-point and end-point meetings to assess patient progress.
- Collect and analyze measurements and photos to provide insights and motivation.
Communication:
- Maintain clear and open communication with patients through various channels, including email, SMS, phone, and in-person meetings.
- Respond promptly to patient inquiries and ensure all questions are answered.
Software Utilization:
- Utilize CRM, Slack, Gmail, Google Documents, Google Drive, and Google Spreadsheets for tracking patient interactions and progress.
Qualifications:
- Background in coaching, training, or a related field is preferred.
- Experience in wellness or health-related industries is a plus.
- Excellent communication skills, both written and verbal.
- Strong organizational skills and attention to detail.
- Comfortable taking body measurements and photos.
- Proficient in using software tools (CRM, Slack, Google Suite).
Personal Attributes:
- A sincere passion for helping others and a strong wellness mindset.
- Ability to build rapport and maintain positive relationships with patients.
- Consistent and adaptable in approach to patient care.
If you are passionate about wellness and have a knack for helping others succeed, we would love to hear from you! Apply today to join our team and make a difference in the lives of our patients.
